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Community Paramedicine Coordinator

Vancouver, BC
Full Time
10 days ago
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The CP Coordinator is a member of the Community Paramedicine program, a community-based model in which qualified paramedics provide primary care services within their scope of practice to increase access to basic health care services in non-urgent settings, in patients' homes or in the community, in partnership with local health care providers.

Reporting to the Program Manager, the CP Coordinator performs a variety of clerical and patient-related activities including scheduling and booking of patient appointments and community events, processing of referrals and scheduling related activities; maintaining databases, records and other patient information; and supporting the Community Paramedics. The CP Coordinator will also support the program by documenting a variety of activities and events as well as producing various scheduled and ad hoc reports.

What you'll do
  • Performs referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork. Schedules new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals based on clinical indicators.
  • Ensures demographics and appropriate information is complete and accurate in all documentation. Follows up with appropriate parties as necessary.
  • Schedules and books patient/other event appointments utilizing a computerized scheduling system, adjusting arrangements in accordance with patient and departmental requirements and notifying the appropriate parties.
  • Contacts physicians' offices or hospitals to request patient information/documentation to ensure accuracy of records and charts.
  • Performs other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, generating daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
  • Assembles and maintains patient charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation.
  • Maintains a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics on items such as attendance/cancellations, treatment types, and waitlist information. Follows up with appropriate team members as necessary.
  • Types and distributes a variety of material such as correspondence, reports, notices, agendas, notes/minutes of meetings and spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
  • Provides clerical support to the department by performing tasks such as booking meetings, following up on action items, filing, routine paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature.
  • Performs other related duties as assigned.

What you bring
  • Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus three years' recent related experience or an equivalent combination of education, training and experience.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to keyboard at 50 w.p.m.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Ability to utilize a variety of computer software applications.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular Full-Time
$25.42/hour + benefits (health and dental, sick time, pension and vacation)
302 - 2955 Virtual Way, Vancouver BC V5M 4X6
Closing date:
Until Filled
Hours of Work:
Line 5, Rotating
Requisition #:

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

PHSA and BCEHS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Health Care