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Communications Specialist - Coaching & Learning Solutions (18-month maternity leave)

Burnaby, BC
Full Time
4 days ago
Join our team

Are you interested in creating the future of work?

At TELUS, we're looking for bright people who like solving big problems. And as part of the Customer Service Excellence (CSE) team, you tackle all kinds. We embrace growth and learning and we have fun doing it. We're just as passionate about our team as we are about our customers and we're looking for people that radiate this passion.

Here's what we believe
    •We are ONE team - there's no room for egos or blame •Everything we do is tied to the business - not dictated by rules or policies •We challenge the status quo - and when others think we're done, we make it better •We live up to our commitments - to ourselves, our friends, family, peers, leaders and our customers •Our success is all about how we do things - how we think, solve problems, deliver, communicate, and more
In this role, you wear several hats: part communicator, part driver, part strategist.

Here's the impact you'll make and what we'll accomplish together

You are an enthusiastic self-starter with a fantastic sense of humour, and a knack for creating an evoking dialogue between a network of stakeholders. You are passionate about your work and love owning and delivering results. You have a natural curiosity and you appreciate that failure and vulnerability are healthy ways to learn and grow.

As a member of the Coaching & Learning Solutions team, you are ready to deliver compelling communications for programs and initiatives that advance our learning strategy. You can think outside the box and can come up with creative and unique ways to tell a story to engage, inform, equip and motivate team members to deliver on TELUS and Business Unit objectives.

Here's how
    •Develops, implements and evolves best-in-class communications strategies, tactics, key messages and metrics that support Coaching & Learning Solutions priorities, enhance engagement and enable team members to advocate on TELUS' behalf •Works in collaboration with key stakeholders across TELUS to support the success of CSE priorities and strategic programs through authentic, inspiring, innovative and effective communications •Develops and maintains knowledge of communications best practices and adopts for use when appropriate •Provide teams, including program leads, with direct communications and/or program support that leverages both traditional and innovative mediums •Ensure authentic, clear, timely and consistent internal communications for programs within Customer Service Excellence


You are the missing piece of the puzzle:
    •Persuasive communications skills, advanced writing and editing skills, project management experience and a track record of managing flawless events •Proven ability to transform complex information into clear and compelling communications including the ability to adapt writing styles for different audiences and vehicles •Relationship management with highly effective interpersonal and organization skills •Ability to manage varying volumes and priorities in a fast-paced environment •Takes initiative and proactively supports team goals •Has demonstrated abilities in developing and implementing both proactive and reactive communications programs •Flexibility - willingness to adapt and tailor communications strategies and tactics to evolving business needs
Your Knowledge Toolkit also consists of:
    •Minimum of three years of experience working in corporate communications/internal communications within an entrepreneurial, corporate environment or as a consultant in a public relations agency •3+ years of equivalent experience •Proven success in the strategic use of communications to positively impact corporate culture •Membership in the International Association of Business Communicators (IABC) or Canadian Public Relations Society (CPRS) is an asset
Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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