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Commercial Specialist, West Alliance Office

Posted 10 days ago

Job Details



Job Description

Commercial Specialist, West Alliance Office

BC Clinical & Support Services

Burnaby, BC

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to Manager, Commercial Services, the Commercial Specialist is responsible for monitoring, reviewing, and improving contractor performance; manages day to day vendor relationships; and has a lead role in quality assurance including developing service quality criteria and monitoring the performance resolving client issues as they relate to contract quality outcomes and business with the contractors across the Province. The Commercial Specialist is accountable for performance management processes for the contracts and monitoring and reporting on contract deliverables. Assists the Manager, Commercial Services as needed in engaging customer departments in developing and modifying service level agreements and priorities to ensure contract services are carried out in accordance with operational objectives. The Commercial Specialist provides direction to other staff as needed on operational issues and provides timely input/expertise/engagement on horizontal initiatives aimed at driving integration across the Health Authorities to achieve the Business Initiatives and Support Services goals.

What you'll do
  • Provides advice and guidance on procurement and contract management processes and practices, contractual obligations/interpretation, issues resolution and other related items.
  • Monitors contractor performance to ensure performance targets and quality standards are met on an ongoing basis, develops well-defined criteria to measure the quality of services and develops regular and ad hoc performance reports for the WEST portfolios, and provides advice with respect to the application of penalties when service levels are not maintained.
  • Assists senior management in engaging customer departments in developing and modifying service level agreements and priorities to ensure contract services are carried out in accordance with operational objectives. Functions as the focal point and expert resource and knowledge base for WEST Alliance Office staff. Provides direction to other staff as needed on operational issues.
  • Participates in discussions and key decisions on contract scope, change orders and monitors compliance with PHSA Procurement and Financial policy to ensure value is received for the term of the contract.
  • Plays a leading role in quality assurance by resolving client issues as they relate to contract quality outcomes and business with the service provider(s) across the Province.
  • Manages the day-to-day actions and issues with the vendors at the contract level and supports resolution.
  • Provides timely input/expertise/engagement on horizontal initiatives aimed at driving integration across the Health Authorities to achieve the business initiatives of the WEST Alliance Office
  • Prepares draft contracts / change orders in conjunction with other WEST Alliance Office managers ensuring compliance with PHSA policies and guidelines, including selecting appropriate contract language, recommends safeguards, contract milestones and payment schedules for inclusion into final contracts.
  • Implements risk assessment frameworks based on current accepted criteria and best practices. Leads the identification and management of risks associated with the performance of the contract.
  • Reviews, approves and manages client service requests and complaints. Participates in evaluating business and operational impacts of service requests and the development and maintenance of service offerings.

What you bring


A level of education, training, and experience equivalent to a bachelor's degree in finance, business or related discipline; plus minimum five (5) years of recent, related experience including contract management experience. In depth knowledge and expertise researching, analyzing and evaluating contract processes and requirements for program delivery and recommending changes. Expertise in managing multi-million, multi-year contracts in a public sector setting is preferred.

  • Sound analytical and problem-solving skills.
  • Ability to use diplomacy and tact in dealing with conflict resolution.
  • Ability to analyze and interpret complex contracts and policy relating to contracts.
  • Ability to conduct detailed financial analyses.
  • Ability to interpret legislation and regulations.
  • Excellent analytical and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and the ability to work effectively with all levels of staff.

Skills & Knowledge
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $88,990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date:
Applications accepted until position is filled
Hours of Work:
830-1630 (Monday to Friday)
Requisition #

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of July 16, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.

About PHSA

Canada's first provincial health services authority. Provincial Health Services Authority (PHSA) is one of six health authorities – the other five health authorities serve geographic regions of BC. PHSA's primary role is to ensure that BC residents have access to a coordinated network of high-quality specialized health care services. PHSA operates provincial programs including BC Children's Hospital, BC Women's Hospital + Health Centre, BC Emergency Health Services, BC Cancer, BC Centre for Disease Control and BC Transplant. It is also responsible for specialized provincial health services like chest surgery and trauma services, which are delivered in a number of locations in the regional health authorities.


Government Health Care

Company Size

10,000+ employees

Application closing date is 2024-09-08

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