CLK ST 09R - Correspondence Coordinator Position Classification
Clerk Stenographer R9 Union
GEU Work Options
Victoria, BC V9B 6X2 CA (Primary)Salary Range
$48,729.07 - $54,899.19 annually Close Date
9/24/2023 Job Type
Regular Full Time Temporary End Date
BC Public Service -> Health Ministry Branch / Division
Corporate Issues and Client Relations Job Summary A great opportunity to take the next step in your career.
The Corporate Issues and Client Relations Branch supports the delivery of provincial health care services that meet patient care quality guidelines. The branch monitors quality assurance in the system through guidance and support from legislation, including the Patient Care Quality Review Boards Act, the Public Health Act, and the Residents' Bill of Rights. Additionally, support and guidance are provided to patients and their representatives through direct telephone contact, correspondence, and casework briefings completed by Patient and Client Relations Officers.
The purpose of this position is to provide tracking, synthesis, and triaging services to facilitate the communication of Ministry of Health information and to coordinate the development of written or phone responses to internal or external audiences.
Please note: This position includes exposure to difficult/disturbing information and written/voice mail from clients involving health related adverse events impacting a range of populations, including children and seniors.Job Requirements:
• Secondary school graduation or equivalent.
• A minimum of one-year administrative office experience.
• Experience in keyboarding, word processing, preparing spreadsheets and databases, and other standard computer applications (e.g. MS Outlook and MS Office Suite).
Preference may be given to candidates with:
• Completion of an Office Administration certificate or similar recognized program.
• Experience using Cliff and/or eApprovals.
• Experience with records management procedures (e.g., ARCS/ORCS).
• Experience in dealing with mental health and addictions subject matter.
For questions regarding this position, please contact Jenna.Holmes@gov.bc.ca
.About this Position:
Currently there is one temporary opportunity available in Victoria until December 31, 2023.A permanent appointment may result from this temporary appointment.
Flexible work options are available; this position may be able to work up to 4 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO
- Please do not submit a cover letter as it will not be reviewed.Resume: YES
- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES
- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca
, before the stated closing time, and we will respond as soon as possible.Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category
Administrative Maintenance and Technicians