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BC Public Service

CLK 15R - Senior Resolution Support Clerk AMENDED CLOSE DATE

Victoria, BC
Full Time
5 days ago
53,673 to 60,707 per year
Posting Title

CLK 15R - Senior Resolution Support Clerk AMENDED CLOSE DATE

Position Classification

CLBC Clerk N15




Victoria, BC V9B 6X2 CA (Primary)

Salary Range

$53,673.52 - $60,707.45 annually

Close Date


Job Type

Regular Full Time

Temporary End Date


BC Public Service -> Attorney General

Ministry Branch / Division

Civil Resolutions Tribunal

Job Summary

Share your skills, confidence and initiative in this energizing role

The Civil Resolution Tribunal is an independent, quasi-judicial tribunal that operates under the authority of the Civil Resolution Tribunal Act. The CRT is Canada's first online tribunal and currently provides end-to-end dispute resolution services in strata property disputes and small claims up to $5,000. The tribunal also has jurisdiction to resolve motor vehicle personal injury disputes and some disputes involving incorporated societies and cooperative associations.

The CRT encourages a collaborative, problem-solving approach to dispute resolution, rather than the traditional courtroom model, by providing timely access to legal information, self-help tools, and dispute resolution services to help resolve disputes as early as possible. If parties are unable to resolve their dispute collaboratively, a CRT tribunal member makes a binding decision, enforceable as a court order. The CRT operates under five guiding principles: Timely - resolve disputes as early in the process as possible; Flexible - provide range of dispute resolution options; Accessible - available 24/7/365 and some free supports and resources; Affordable; and Efficient.

The position oversees a team of Clerks 9s and supports the Civil Resolution Tribunal's dispute resolution processes.

You are a highly effective communicator with conflict resolution skills, you analyze client information and deal with sensitive issues in a calm, productive manner.

Job Requirements:
  • Secondary school graduation or equivalent (e.g. GED).
  • Minimum 1 year in each of the following:
    • Experience with word processing and database applications;
    • Experience working in a fast-paced and continuously changing environment providing culturally competent, timely, respectful, quality service to the public;
    • Experience leading others and/or providing guidance and support to staff.

Preference may be given to candidates with:
  • Experience developing training materials and delivering training.
  • Experience supervising staff.
  • Experience dealing with sensitive, confidential information in sensitive and often adversarial situations.
  • Previous service experience with an administrative tribunal, court registry, or legal office setting applying legislation and regulations.
  • 2 or more years' experience working in a fast-paced and continuously changing environment providing culturally competent, timely, respectful, quality service to the public.
  • Experience speaking and writing in languages other than English.

AMENDED For questions regarding this position, please contact

About this Position:

AMENDMENT - The closing date has been extended. Posting now closes Feb. 10, 2023 at 11:00 p.m. (PST).

There are three (3) permanent positions available. There is one (1) temporary assignment until 3/31/2025.

An eligibility list may be established to fill future temporary and permanent vacancies.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.

Questionnaire: YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category

Administrative Services
Administrative Maintenance and Technicians