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BC Liquor Distribution Branch
BC Liquor Distribution Branch Logo

CLK 09R - Support Representative, HR

Reference ID: 58015

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Support Representative, HR
Clerk R9

Temporary Greater than 7 months, Full-Time/ Vancouver

STEP into a career with one of BC's Top Employers since 2009.

The Liquor Distribution Branch (LDB) is one of the largest distributors and retailers of beverage alcohol in Canada, generating a net income of approximately $1.08 billion on annual sales of approximately $3.3 billion in fiscal 2016/17. LDB has a workforce of approximately 4,000 full and part-time employees, operates 197 retail stores across the province, oversees the operations of approximately 220 Rural Agency Stores and has the role of wholesaler to approximately 700 private liquor retail outlets and 10,000 licensed establishments.

The LDB is a unique government entity that operates with similar independence to a Crown Corporation under the direction of a General Manager and CEO.

In February 2018, the LDB was assigned to distribute, wholesale and sell non-medicinal cannabis inclusive of a government owned online channel with a mandate to support government's key priorities of protecting children and youth, ensuring health and safety standards, and keeping the criminal element out of the supply chain.

The Support Representative, HR is responsible for providing excellent service to internal and external customers and manages incoming employee inquiries related to time reporting, payroll, leave administration and employee benefits. This position is also responsible for supporting time administration, including the correction of errors to ensure correct employee compensation as per the Collective and Component Agreements. The Support Representative is responsible for providing support to the Coordinator, Time and Benefits Administration and escalating complex issues as they arise. Additional responsibilities include supporting payroll processing in the calculation of adjusting of adds to pay, time reporting. The position supports WSBC claims administration including the calculation of WSBC/STIIP wage loss calculations. Printing pay advices and T4s.

This position functions in an environment where considerable attention to detail is required and is expected to have in depth knowledgeable related to the Master and Component Agreements, benefit administration, leave policies and procedures. The Support Representative is customer service oriented and exercises a high degree of tact, diplomacy and discretion.

An eligibility list for permanent or temporary future opportunitiesmay be established. A criminal record check is required.

Please review the attached job description for a complete list of duties, qualifications, and competencies. To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Kathleen Tse Time & Benefit Administration Coordinator, by phone at 604-252-3273. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time , and we will respond as soon as possible to assist you.

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition .

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    •Significant recent administrative/clerical experience with a minimum of 1 year working in a payroll/human resources environment. Equivalent combinations of education, training and experience may be considered. •Experience with reading, interpreting and applying documented information and providing advice and guidance to clients on standard interpretations of policies and procedures. •Experience working in a customer service environment with strict deadlines, high volumes and shifting priorities. •Preference may be given to those candidates with experience in payroll processing and Employee benefit/leave programs.

    •Knowledge of basic payroll/human resources principles including legislation, regulations, policies, employment standards, and Collective Agreement provisions. •Knowledge of Human Resource Information Systems (HRIS) and basic understanding of information technologies.

Skills & Abilities:
    •Demonstrated ability to develop and maintain positive working relationships with customers/clients. •Proven ability demonstrating good judgement, strong organizational skills, analytical and research skills. •Demonstrated ability to apply and interpret policies/practices. •Effective oral and written communication skills with well developed interpersonal skills including the ability to use sound judgement, tact and diplomacy with internal and external parties. •Demonstrated abilities such as: strong attention to detail, proficiency in working with numbers, and the ability to work independently and under pressure to meet deadlines. •Strong MS Office skills including proficiency with Word, Outlook and Excel.

Job Category

Administrative Services, Finance, Human Resources

Additional Information

Support Representative, HR Job Description

Posted: February 19, 2019
Closes: April 20, 2019
Email Address:
Company Info
1001-5000 employees

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About BC Liquor Distribution Branch

In British Columbia, there are two branches of government that have responsibility for the liquor industry: the Liquor Control and Licensing Branch (LCLB) and the Liquor Distribution Branch (LDB). ...