Posting Title
CLK 09R - Intake, Registration and Scheduling Clerk

Position Classification
Clerk R9

Union
GEU

Work Options
Hybrid

Location
Richmond, BC V7C 4M9 CA (Primary)

Salary Range
$50,190.86 - $56,546.21 annually

Close Date
12/4/2025

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Ministry of Labour

Ministry Branch / Division
Workers' Compensation Appeal Tribunal

Job Summary

The Team
You will join the Intake, Registration and Scheduling (IRS) team - a collaborative, service-driven group that plays a vital role in WCAT's operations. Guided by the Supervisor, IRS, you'll work alongside experienced clerks and a receptionist who take pride in ensuring appeals and hearings are processed efficiently and fairly. The team values professionalism, adaptability, and teamwork in a supportive environment that makes a real difference for workers and employers across British Columbia.

The Role
As the Intake, Registration and Scheduling Clerk, you will be the first point of contact for appeals and applications, ensuring they are accurately registered and scheduled within statutory timelines. You'll coordinate hearings and interpreters across the province, handle confidential information with professionalism, and provide clear, respectful service to clients navigating the appeal process. This is a meaningful opportunity to support fairness and transparency in the workers' compensation system while developing valuable administrative and client service skills.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent.
• Minimum one (1) year clerical experience working in a professional office.
• Minimum one (1) year customer service experience providing client service in an adversarial environment.
• Experience/training in keyboarding, word processing and standard computer applications (ie. MS Office - Word, Excel, Outlook, Internet and databases).
• Experience managing changing priorities, tight deadlines, volume of work and available resources.

Preference may be given to applicants withexperience performing clerical or administrative work subject to statutory or legislated time limits.

For questions regarding this position, please contact WCATRecruit@wcat.bc.ca .

About this Position:
Flexible work options are available; this position may be able to work up to two (2) days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the recruitment process, including the assessment and selection stages. Please email WCATRecruit@wcat.bc.ca if you require reasonable accommodation to fully participate in recruitment process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation .

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES- You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services