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BC Public Service

CLK 09R - Intake, Registration and Scheduling Clerk

Posted 4 days ago

Job Details



dollar sign50,190 to 56,546 per year

Job Description

Posting Title
CLK 09R - Intake, Registration and Scheduling Clerk

Position Classification
Clerk R9


Work Options

Richmond, BC V7C 4M9 CA (Primary)

Salary Range
$50,190.86 - $56,546.21 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Ministry of Labour

Ministry Branch / Division
Workers' Compensation Appeal Tribunal

Job Summary

Apply your excellent customer service skills in this administrative opportunity

The Workers' Compensation Appeal Tribunal ( WCAT ) is an independent, quasi-judicial tribunal that workers or employers can go to if they want to appeal a decision from WorkSafeBC. WCAT is the final level of appeal in the B.C. workers' compensation system. It has authority to decide appeals about specific types of work-related matters outlined in section 288 and 289 of the Workers Compensation Act . To learn more about WCAT, please visit .

The intake, registration and scheduling clerk is responsible for receiving and registering appeals and applications as well as scheduling oral hearings throughout the province.The position works in an open, fast-paced work environment with frequent interruptions. The incumbent must be able to work as part of a team, must be flexible, organized and have the ability to multi-task and prioritize competing work assignments. They must possess strong interpersonal and communication skills in order to deal with a variety of individuals both within and outside WCAT. The incumbent occasionally deals with emotional and disgruntled clients over the telephone.

Job Requirements:

  • Secondary school graduation or equivalent.
  • Minimum one (1) year clerical experience working in a professional office.
  • Minimum one (1) year customer service experience providing client service in an adversarial environment.
  • Experience/training in keyboarding, word processing and standard computer applications (ie. MS Office - Word, Excel, Outlook, Internet and databases).
  • Experience managing changing priorities, tight deadlines, volume of work and available resources.

For questions regarding this position, please contact .

About this Position:
Flexible work options are available; this position may be able to work up to two (2) daysat home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

WCAT offers employees competitive benefits, including a hybrid in-office/remote work agreement, learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace. WCAT is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens per the Public Service Act. We welcome and encourage applications from women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity in the BC Public Service.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Administrative Services

About BC Public Service



Company Size

10,000+ employees

Application closing date is 2024-09-14

Current Openings

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