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BC Public Service

CLK 09R - Client Service Worker

Details
Temp
3 days ago
Salary
48,729 to 54,899 per year
Posting Title
CLK 09R - Client Service Worker

Position Classification
Clerk R9

Union
GEU

Work Options
On-Site

Location
Multiple Locations, BC CA (Primary)
Prince George, BC V2N4P7 CA
Vernon, BC V1T 9V2 CA

Salary Range
$48,729.07 - $54,899.19 annually

Close Date
5/31/2023

Job Type
Temporary (Auxiliary)

Temporary End Date
12/31/2023

Ministry/Organization
BC Public Service -> Social Dev & Poverty Reduction

Ministry Branch / Division
Service Delivery Division

Job Summary

Are you a service-oriented team player with administrative skills?

The Service Delivery Division provides a flexible work environment with many unique benefits, including a scheduled day off every two weeks. Our team is highly effective at staying connected across the province using online tools such as Skype and Teams.

Job Requirements:
  • Secondary school graduation or equivalent (i.e GED).
  • Experience delivering a high standard of client service in a high volume, fast-paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
  • Experience working with various computer applications including MS Word, Outlook, and Excel.
  • Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.


Willingness Statements:
  • Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
  • Must be willing and able to use de-escalation techniques to manage some situations.


For questions regarding this position, please contact SDSI.OPSSupport.Hiring@gov.bc.ca .

About this Position:

There is currently one temporary opportunity until Dec 31, 2023 in each of the following locations: Vernon and Prince George.
An eligibility list may be established
Positions will be offered based on position availability
This position has full time on-site requirements.

Find balance in our flexible work environment!

Client Service Workers (CSWs) play a valuable role in the Service Delivery Division's service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSW's provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs may work in the Community Services Branch, delivering in person services, or they may work in the Virtual Services Branch, delivering services to people across the province by phone and virtual means.

Watch this video to hear from Service Delivery Division staff, including some Client Service Workers about the work that they do.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service can help Indigenous applicants (First Nations [status or non-status],Métis or Inuit) interested in BC Public Service job positions.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements list above.

Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume required: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.

Questionnaire: YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Administrative Services
Category
Administrative Maintenance and Technicians