You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
BC Public Service

CLK 09R - Client Service Worker

Location
Kamloops, BC
Details
Full Time
6 hours ago
Salary
45,647 to 51,427 per year
Posting Title

CLK 09R - Client Service Worker

Position Classification

Clerk R9

Union

GEU

Location

Kamloops, BC V2H 1B7 CA
Multiple Locations, BC CA (Primary)
Prince George, BC V2N4P7 CA

Salary Range

$45,647.93 - $51,427.75 annually

Close Date

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Social Dev & Poverty Reduction

Ministry Branch / Division

Service Delivery Division

Job Summary

Client Services Worker
Clerk R9


Amendment (Nov 21): The salary has been amended to reflect the 19 th BCGEU Main Agreement.

This posting isongoingto establish an eligibility list for full-time permanent and/or temporary vacancies for Client Service Workers in Prince George and Kamloops.
Applications will continue to be accepted until a closing date is determined, and reviewed on a monthly basis. The closing date will be published with twoweeks notice.

Successful candidates will be required to work in Prince George or Kamloops.

Are you a service-oriented team player with administrative skills?

The Community Services Branch delivers programs and services through both community and integration services to clients across the province. The Virtual Services Branch delivers programs and operational services to clients across the province through a virtual service delivery model.

Client Service Workers (CSWs) play a valuable role in the Service Delivery Division's service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment Assistant Workers, CSW's provide important administrative support, working comfortably in numerous computer programs to complete a wide range of tasks in a diverse and busy client service environment.

The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit.

Watch this video to learn more about client service jobs in the Service Delivery Division.

One Province, One Team, Reliable Service - Wherever our Clients Live!

Client Service Workers may serve clients in person, over the phone, or by other virtual means. The Service Delivery Division team is large and represented throughout the Province, yet close knit. You will build close relationships with coworkers located physically in your office, as well as those not located in your community by using online meeting tools and other technology. The CSW role is challenging and busy, so being a supportive team player and maintaining a positive team culture is critical.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca)

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact SDSI.OPSSupport.Hiring@gov.bc.ca .DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position yourapplication must clearly demonstrate how you meet each of the education and experience requirements as outlined below:

  • Secondary school graduation or equivalent (GED).
  • Experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment(in-person, via virtual technologies or over the telephone).
  • Experience working with various computer applications including MS Word, Outlook, and Excel
  • Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

Provisos:
  • Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
  • Must be willing and able to use de-escalation techniques to manage some situations.


Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.

A Criminal Record Checkwill berequired.

APPLICATION REQUIREMENTS:

Cover letter required: NO -Please do not submit a cover letter with your application as it will not be reviewed.

Resume: YES-A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES -The comprehensive questionnaire will be used for screening of required qualifications (education, experience, designations, etc).Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT:Questionnaire responses will be used to shortlist applicants to move to the next stage of the process, so please ensure you include all relevant informationabout your education and experience, including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Job Category

Administrative Services
Category
Administrative Maintenance and Technicians