As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
Reporting to the Director, Infection Prevention and Control, the Clinical Manager is responsible for:
What you'll do
- The effective and efficient management of infection prevention and control practice within the clinical service delivery programs,
- and in collaboration with the IPAC Physician Clinical Lead is jointly responsible for providing clinical leadership and direction for the operations management, utilization, risk management and ongoing quality improvements for IPAC services.
- Providing operational, administrative and project management leadership, facilitating quality and process improvements of core IPAC programs to align with IPAC goals and vision within Clinical Services Delivery portfolio/s.
- Promoting the philosophy and goals of the organization and the IPAC program by applying and evaluating standards, policies, practices, and procedures foundational to IPAC.
- Working collaboratively with a variety of internal and external partners and stakeholders in support of the development, implementation, and evaluation of strategic infection prevention and control research, policy, quality improvement, surveillance, knowledge exchange programs and related projects within specific CSD portfolios.
- Participating in strategic discussions and works in collaboration with the assigned leaders to ensure strategic program initiatives are met.
- Applying a solid base of leadership and management knowledge and skills to enable best practice, performance improvement, and system integration to ensure alignment between the Infection Prevention and Control program, Clinical Service Delivery Programs and the PHSA vision, mandate, and strategic directions.
What you bring
- Directs the strategic planning process and coordinates the process of operational planning across the assigned clinical program in collaboration with the IPAC Director. Integrates specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans, and quality management initiatives.
- Oversees and coordinates on-going program team planning, development, evaluation and quality improvement activities that facilitate team goal setting, problem solving, conflict resolution and collaboration by arranging and facilitating meetings and in-services; reviewing team policies and procedures, revising documents, and developing new policies and procedures; selecting and utilizing outcome measures, implementing new approaches to care, and evaluating effect of changes in patient centered care practice; composing semi-annual and annual reports; and consults with team and collaborates with other IPAC Clinical Managers and the Director regarding efficiency of processes and procedures and changes in policies and procedures to ensure streamlined, effective and patient/family centered practices.
- Manages service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies.
- Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints. Develops, recommends, implements and evaluates staffing patterns, rotations and vacation schedules to ensure staffing to meet patient needs.
- Provides leadership to staff through collaborative coaching, guiding and modeling key behaviours and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues.
- Fosters partnerships and establishes systems that ensure seamless client flow. Ensures that human resource plans address the recruitment and retention issues for the program. Creates, implements and evaluates an effective workforce plan for the program in collaboration with key partners and stakeholders that ensure the availability of adequate staff within the context of operational demands and environmental and resource constraints.
- Implements effective performance development and performance management processes in an interdisciplinary team environment.
- Oversees all aspects of human resource management within the portfolio including investigating work and staff issues, initiating disciplinary action up to and including termination, administration of policies and procedures, implementation of corporate initiatives, programs and services.
- Participates in labour relations, including the grievance process and essential services planning. Monitors and facilitates requests for overtime, vacation, leaves of absences, and sick time.
- Prepares, monitors, and analyzes staffing, operating, and capital budgets for the program in collaboration with the IPAC Leadership team and Clinical Program's Stakeholders and Leaders.
- Allocates and manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program.
- Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Develops effective and efficient practices and processes to measure use of resources and the quality of care rendered within the allocated budget.
- Contributes to the identification, planning and evaluation of educational sessions for IPAC staff reports. Facilitates the development and implementation of orientation programs for new staff.
- In consultation with internal and external IPAC stakeholders provides leadership in investigating and reporting serious patient safety incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
- Ensures that the work environment and all equipment are safe through a preventative maintenance program and adherence to OH&S standards and programs. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff by liaising with Employee Wellness & Safety as required.
- Identifies, reviews, and provides support for research proposals or studies which are to be conducted in the program.
What we bring
- A level of education, training and experience equivalent to a Bachelor's degree in Nursing or Bachelor's degree in a relevant health science discipline such as Med Lab Sciences, Medical/Clinical Microbiology, Epidemiology, Pathology, or related field.
- Plus a minimum of seven years recent related clinical experience, including three years working in a managerial capacity in a clinical setting, and three years of recent experience in infection prevention and control or an equivalent combination of education, training and experience.
- Current practicing registration with a relevant professional association.
- Completion of an Infection Prevention and Control Canada approved course in infection control and certification in Infection Control (CIC), or an equivalent combination of education, training and experience. Completion of additional courses in Infection Control preferred.
- Solid clinical knowledge of the designated patient population(s).
- Strong skills in clinical and operations management.
- Innovative leadership skills.
- Demonstrated ability to lead teams and to promote teamwork.
- Ability to prioritize and manage multiple tasks and projects.
- Demonstrated understanding and experience with quality assurance process, operational planning and program development.
- Exceptional communication, interpersonal and public relations skills.
- Proven ability to negotiate and mediate resolutions to complex situations.
- Ability to interact tactfully and effectively with staff at all organizational levels both internally and externally.
- Ability to establish courses of action for self and others that are results oriented.
- Demonstrated ability to relate effectively to a variety of people from diverse backgrounds.
- Demonstrated ability to develop and foster a culture of education and research aimed at improving clinical service delivery and patient outcomes.
- Demonstrated ability to effectively and efficiently manage human and fiscal resources.
- Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
1333 West Broadway, Vancouver BC V6H 1G9
Hours of Work:
121082EWhat we do
The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.