The mission of The Physician Health Program of BC (PHP) is supporting and advocating for physicians and physicians-in-training. The vision is a healthy, connected, and resilient physician community. In addition to offering confidential advocacy, support, and referral assistance for physicians and trainees, PHP also participates in wellness initiatives to promote the ongoing health of our professional community.
PHP’s clinical services support physicians and trainees in overcoming challenging issues that can impact their health and well-being. These can include: physical or mental illness, substance use, relationship issues, workplace issues and burnout. Our preventative and educational services address burnout, stress management, conflict resolution and improvement of collegiality.
Reporting to the Executive Director, the Clinical Coordinator joins a team of experienced health professionals providing services to callers from initial contact through to case closure.
Key Responsibilities & Duties
- Receive and screen incoming requests for service.
- Assist in determining the schedule of intake assessment slots required to meet service standards and balance caseloads.
- Resolve conflicts with intake assessments (missed appointments, duplicate requests, and requests for earlier appointments, etc.)
- Co-create and implement a follow-up plan for each case to achieve its goals.
- Maintain up-to-date case summaries, and present these to the PHP team for review.
- Develop, implement and evaluate practice standards, and data collection standards.
- Generate both periodic and ad hoc reports tailored to the needs of various audiences.
- Participate in periodic reviews of the overall effectiveness of the Program.
- Assist in managing relationships with external service providers by reviewing and suggesting improvements to standards for service quality
Skills & Qualifications:
- Registration as a nurse, psychiatric nurse, occupational therapist, social worker or psychologist in BC; and
- 10 years’ experience, preferably in case management or disability management in addition to a relevant Master’s level degree (Social Work, Counselling Psychology, Vocational Rehabilitation).
- Knowledge of mental health community resources, and provincial systems, regulations, and policies is an asset.
- Advanced interpersonal communication skills.
- Proficiency in Microsoft Word, and Excel.
- Ability to promote and maintain effective working relationships with team members, suppliers, and others.
- Ability to handle highly confidential information in a discreet and professional manner.
- Demonstrated self-awareness in a team context.
- Ability to prioritize and balance multiple responsibilities in an environment that shifts between planned activities and responding to urgent client needs.
- High degree of attention to detail, particularly in data management and record keeping tasks.
- Ability to work flexible hours via telecommuting.
To apply, please email your resume and cover letter to firstname.lastname@example.org – please quote reference code “Clinical Coordinator – 3100” in the subject line.
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.