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Canadian Red Cross - Western Zone

Client Services Volunteer - Health Equipment Loan Program (HELP)

9 days ago
Position description:

This position is available in several locations across British Columbia; please see below (under the "Additional Information" section) for a list of specific locations.

Do you enjoy working with others and making a difference in your community? Are you a friendly, outgoing person who enjoys meeting new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?

The Canadian Red Cross Society, a non-profit humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Client Services Volunteer for the Health Equipment Loan Program. Reporting to the Team Lead, this position provides frontline contact for in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment. The Canadian Red Cross Health Equipment Loan Program is a short-term loan service which provides medical equipment (with medical referral) to people in need on a donation basis.


Key Responsibilities
  • Provides professional customer service and information to the public, both by telephone and in-person
  • Selects appropriate equipment to match health professional referral and completes minor adjustments to ensure appropriate fit for clients
  • Directs telephone enquiries to appropriate departments, programs or other agencies
  • Responds to enquiries regarding equipment returns, repairs and loan extensions and completes related documentation
  • Creates and maintains paper and/or computer records regarding clients, loans and returns
  • Liaises with Equipment Supply staff regarding equipment inventory needs
  • Requests and accepts financial and equipment donations in support of Canadian Red Cross programs and services and/or other Red Cross appeals

This position requires a successful Canadian criminal record check and a satisfactory Vulnerable Sector Check.

Working Conditions
  • We are seeking volunteers available to fill one or more shifts per week. Shifts are typically 2-4 hours in duration and vary by location with most being Monday - Friday, morning or afternoon. Some locations may have evening and/or Saturday shifts available
  • The majority of the work is performed in an office environment and/or warehouse space.


  • Education and Experience: Excellent customer service skills
  • Strong verbal and written communications skills in English, including telephone etiquette
  • Training in office administration and/or one year of work related experience, or an equivalent combination of education and experience.
  • Knowledge of medical equipment as asset
  • Ability to work independently and collaborate effectively with a team
  • Must be 18 years of age or will work under the supervision of an adult at all times

Volunteer skills:

Program, Office Assistance

Reception, Customer Service

Social (Other)

Role is suitable for:




Additional Information:

This position is available in the following locations:

Lower Mainland region: Abbotsford, Burnaby, Langley, Maple Ridge, North Vancouver, Port Coquitlam, Richmond, Squamish, Vancouver, Surrey, White Rock

Apply now:

BC Southern Interior region: 100 Mile House, Ashcroft, Castlegar, Cawston, Clearwater, Cranbrook, Edgewood, Elkford, Creston, Enderby, Fernie, Grand Forks, Invermere, Kamloops, Kaslo, Kelowna, Lake Country, Lillooet, Merritt, Nelson, Oliver, Penticton, Princeton, Revelstoke, Salmon Arm, Trail, West Kelowna, Vernon

Apply now:

Coastal region/Vancouver Island: Campbell River, Courtenay, Duncan, Ladysmith, Lake Cowichan, Nanaimo, Port Alberni, Port Alice, Port Hardy, Powell River, Salt Spring Island, Victoria,Powell River & Courtenay

Apply now:

Northern BC and Yukon region: Chetwynd, Dawson Creek, Fort Nelson, Fort St. John, Kitimat, Mackenzie, Prince George, Prince Rupert, Quesnel, Smithers, Terrace, Whitehorse, YK, Williams Lake,Fort St John & 100 Mile House

Apply now:

How to apply:

Please refer to hyperlinks in the "additional information" section.

Contact person:

Volunteer Resources Services

Contact phone:


Contact e-mail:

Volunteer Centre:


Cause Tags:

Health, Social Services


Community and Social Services Health Care