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McNeill Nakamoto Recruitment Group Logo

Client Service Lead

Reference ID: 10602
Customer Service and Support
Operations and Logistics
Full Time
Burnaby, BC     
North Vancouver, BC     
Vancouver, BC     

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Client Service Lead

On behalf of our client, a reputable organization specializing in transportation and logistics services, we are searching for a Client Service Lead to represent the company during all client interactions. With a strong background in customer service and freight operations, the ideal candidate will possess good knowledge of the industry, with the potential to act as key support for their team and ability to provide a consistently exceptional customer experience.

Location: Vancouver, BC


  • Maintain strong knowledge on all company's services while identifying specific customer needs and requirements
  • Be proactive in predicting any potential service conflicts, issues, or needs, while providing rapid solutions and updating customers on product status
  • Collaborate with account stakeholders to promote business initiatives, and work to maintain current accounts while acquiring and setting up new ones
  • Create consistently positive customer experiences and maintain top tier professionalism as the point of contact both internally and externally, while adhering to KPI's during service delivery
  • Oversee and ensure accuracy during billing assignment and completion
  • Attend to regular customer-related activities including completion of manual reports and participating in Business Reviews


  • 5+ years' of work experience in transportation and logistics industry
  • Previous experience working with Ocean Freight Operations is considered an asset
  • Proven ability to exceed in a customer service capacity through resolving various concerns and challenges and establishing strong client relationships
  • Strong professionalism and analytical abilities
  • Exceptional written and oral communication skills are a must
  • Strong critical thinking and problem-solving abilities
  • Strong accountability, leadership, and follow through
  • Basic knowledge of MS Office Suite

All interested applicants please visit and click the "APPLY" button.

While we thank all candidates for their interest, only select individuals will be contacted for follow-up.


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Posted: October 20, 2016
Closes:December 19, 2016
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About McNeill Nakamoto Recruitment Group

Good enough, isn't.

Finding professionals with the requisite skills is easy. Learning about the person behind the professional is more challenging. At McNak we recruit for the financial,...