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Douglas College

Client Outcomes Specialist

Full Time
4 days ago
Position Details

Position Information

Position Title Client Outcomes Specialist Posting Number 01727SA Location Maple Ridge Grade or Pay Level - Salary Range To be determined Position Type Training Group Contract Employment Posting Type Internal/External Regular/Temporary Contract Employment Type Full-Time Posting Category Training Group Start Date 02/01/2023 End Date 01/31/2024 Day of the Week Mondays, Tuesdays, Wednesdays, Thursdays, Fridays Shift On occasion, may include some evenings to capture all follow up data Work Arrangements
This posting is for a full-time contract Client Outcomes Specialist at the Maple Ridge WorkBC Centre.
What Douglas Offers
DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.
The Role
Based in Maple Ridge and working with the WorkBC Quality Assurance team, the Client Outcomes Specialist supports the successful delivery of services at Douglas College's WorkBC Centres in Maple Ridge and Langley.

The main role of the Client Outcome Specialist will be to perform the 4, 24 and 52 week follow up contacts with clients to determine their employment status and to ensure all sustainment outcome fees and outcomes are captured, thus enhancing the Centres' key performance measures and program outcomes.


    •Contacts all employed WorkBC clients at 4, 24 and 52 week intervals to confirm employment status and to offer additional WorkBC Services if needed by client; •Updates the Integrated Case Management ( ICM ) database with client employment status, and ensures all sustainment outcome fees and outcomes are captured; •Quality Assurance-Analyzes and interprets statistical data. Runs queries, determines trends, submits written reports and presents findings and recommendations to the Associate Director; •Reviews ICM client records to ensure consistency and accuracy of data. Will liaise with WorkBC Centre staff to discuss and correct discrepancies; •Monitors timeliness of response to applications and client services throughout the process using reports produced by the electronic workflow system; •Supports and assists the WorkBC Quality Assurance team as needed.

Additional Duties:
    •Participates in the maintenance of Douglas College's Quality Management System ( ISO 9001:2015); and •Performs other duties as assigned.
To Be Successful in this Role You Will Need
    •A professional, positive, and customer service attitude; •Strong attention to detail with the ability to establish priorities, work to deadlines, and maintain well documented records; •Strong computer skills, including Microsoft Office, operating knowledge of Oracle databases and knowledge of ICM an asset; •Experience with interpreting statistical data and demonstrated ability to maneuver within excel an asset; •Knowledge of the WorkBC model an asset.
Link to Full Position Profile Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Needs a Criminal Records Check Yes

Posting Detail Information

Open Date 12/07/2022 Close Date Open Until Filled Yes Special Instructions to Applicant
Interested applicants must submit their application and all required documents online by January 10th 2023. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.
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