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Full Time
5 days ago

A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. Make the most of your skills and take the opportunity to grow and develop your career. You can expect a competitive salary, comprehensive benefits and a challenging work environment. Drive your career with us.

ICBC is committed to being an inclusive employer, one that reflects the diversity of the people and communities of British Columbia.

Claims Support Assistant

Job Title: Location: Hours of Work:

Claims Support Assistant Various Locations 7.83 hr Fortnight Day Shift

Reference Number: Employment Type: Posted Date:

112419 Permanent Full Time 2019/06/12

Position Highlights ICBC is looking for dynamic, proactive and organized administrative support professionals to join our team and provide general administrative support to our Claims Division and Public Affairs Division in various locations. Your administrative experience and your customer service skills are essential in this fast-paced, service oriented environment.

Your responsibilities may include: • Greeting customers and responding to enquiries in person and on the phone • Performing a variety of administrative support functions such as filing, sorting mail, and arranging meetings • Preparing and reviewing reports and documents for accuracy and error correction • Completing correspondence and memos • Maintaining and updating all statistical documents • Assisting in opening, maintaining and closing claim files • Preparing file documents for records retention.

Position Requirements • A minimum typing speed of 40 net words per minute with a 90% accuracy level • A minimum data entry speed of 5,000 net key strokes per hour with a 95% accuracy level • High school graduation and some combination of coursework in an administrative program and/or several years of experience in an office environment; or an equivalent combination of education and experience • Initiative and good judgment to be proactive and determine priorities • Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules • Attention to detail and focus on accuracy • Strong customer service skills • Good verbal and written communication skills • Proficiency with relevant computer applications including Microsoft Word, Excel.

This is a mass posting. We anticipate filling potential vacancies throughout the province of British Columbia that arise during the next six (6) months through this mass posting.

151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | HRERC37B

Please note that due to ongoing staff movement we are not able to confirm the exact locations that will have seats available during the 6 month mass posting process so we have included all locations that we may hire in. Please mark an X beside all locations you are interested in or willing to work at. Please note that depending on seat availability and business needs, we may not hire in all of the locations listed and you will only be considered if we determine to hire in one or more of the locations that you have selected.

Please note your location preferences must be indicated in the pre-screen questionnaire which forms part of your online application. You will only be considered for the locations you have indicated in your questionnaire.

Claims locations include:

Abbotsford Burnaby - Claim Centre, 4399 Wayburne Drive Burnaby - Litigation Centre, 8470 Commerce Court Campbell River Chilliwack Coquitlam - Claim Centre, 100 Blue Mountain Street Coquitlam - CEF, 1575 Hartley Ave Courtenay Cranbrook Dawson Creek Duncan Fort St. John Kamloops Kelowna Kelowna Regional Langley Maple Ridge Nanaimo Nelson New Westminster North Vancouver - Capilano Penticton Port Alberni Prince George Quesnel Richmond Salmon Arm Sechelt Smithers Squamish Surrey - Claim Centre, 10262 152A Street Surrey - Guildford Corporate Centre, 10470 152nd Street

151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | HRERC37B

Surrey - Central Services, 13072 88th Ave Surrey - Newton, 13665 68th Ave Surrey - 7565 132nd Street Terrace Trail Vancouver - 999 Kingsway Vancouver - 456 West 5th Ave Vernon Victoria Williams Lake

Legal Services locations include:

Burnaby - Brian Canfield Centre, 3777 Kingsway New Westminster - 625 Agnes Street Surrey - Gateway, 13479 108th Ave Surrey - 7565 132nd Street Vancouver - 808 Nelson Street Vancouver - 456 West 5th Ave

Shifts will either be 9 day fortnight, 4 on 4 off, or Monday to Friday 7.5 hours.

**Only candidates legally entitled to work in Canada at present will be considered for this position**

151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | HRERC37B
Customer Service and Support