Chief Regional Digital Solutions, Provincial Digital Health and Information Services
The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence.
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Chief, Regional Digital Solutions (CRDS)
reports to the Executive Vice President of Provincial Digital Health and Information Services (PDHIS). Working in a matrixed relationship, this role is supported by the Vice President, Professional Practice and CNIO for Vancouver Coastal Health (VCH). This role also supports the Providence Health Care (PHC) executive team. This is an executive-level leader who is primarily accountable for providing strategic oversight and executing on the regional digital strategy, and for the development, delivery and sustainment of digital and information technology applications and solutions for Vancouver Coastal Health Authority, Providence Health Care, and the Provincial Health Services Authority (collectively, VPP). This includes all clinical and business / corporate systems including but not limited to Cerner (shared clinical information system), projects and products in partnership with VPP executive sponsors and medical leadership for service to these organizations and subsidiary agencies, except those that are province-wide in scale and scope. Leads and balances the needs of the individual organizations with that of the overall system needs. Actively supports digital solutions across the three Health Organizations.
As a key member of the PDHIS senior leadership team, actively contributes to the overall strategic planning of the PDHIS portfolio and is accountable for the attainment of PDHIS mandates and priorities, including product and service roadmaps for all products, projects, and systems that are regional in nature. This role is a valued member of a cross-functional team of leaders within PDHIS, and leads engagement with the senior executive leadership teams of VPP and their respective Boards of Directors, and collaborates closely and is a partner to other senior leaders within the PDHIS portfolio.
The CRDS role is a results and service oriented leader for the health organizations it serves, with a proven ability to drive and sustain changes within a complex multi-entity operating environment. The CRDS role communicates a clear vision and develops an aligned strategy and roadmap in support of the regional organizations' mandate. The incumbent models PHSA values as well as this work is framed within VCH and PHC's values, and the commitments to Indigenous cultural safety, anti-racism, and diversity, equity and inclusion.What you'll do
VCH Shared Values:
- Works as an executive-level leader and as a key member of the PDHIS senior leadership. In collaboration with VPP Executive Leadership Teams develops and implements organizational strategic objectives related to digital health and information technology. Works to ensure digital solutions are aligned to the organizations' business needs.
- Leads the development, planning and implementation of a regional digital solutions strategy, as well as organizational digital strategies for Vancouver Coastal, Providence Health Care, and PHSA, in alignment with the overarching PDHIS strategy.
- Oversees and leads the development, delivery, maintenance and sustainment of significant and complex clinical and business systems that directly support the delivery of health care services by the VPP health authorities. Negotiates and facilitates consensus within and between the executives and senior leaders of the VPP and other related groups. Contributes to and participates in the prioritization of products and projects, in conjunction with other senior leaders within the PDHIS portfolio.
- Works with the Clinical Steering Committee and associated governance to oversee the integration of the lower mainland Clinical and System Transformation (CST) Project within the VPP organizations and the ongoing roadmap of the CST Cerner solution (common electronic health record), working in conjunction with Clinical Informatics teams across VPP.
- Support the digital enablement of new buildings/sites, including the new St. Paul's Hospital, among others.
- Provides overall product portfolio leadership for regional digital technology solutions to generate value and improve services for patients, providers, and business users. Provides leadership and guidance to product owners and product teams within the portfolio and ensures that priority products and projects are effectively resourced and delivered. Empowers and enables product owners to deliver regional solutions using modern, leading product management practices. This includes innovating new products, as appropriate, in collaboration with senior clinical and business leaders across VPP.
- Engages and works collaboratively with senior executive leaders at Vancouver Coastal, Providence Health Care, and PHSA to advance initiatives of strategic importance to those organizations; builds and manages stakeholder networks and systems; collaborates with the members of SLT and other senior leaders on an ongoing basis to ensure the synergies and intersections are managed and prioritized. Collaborates with other PHSA teams, including across the PDHIS portfolio, as well as privacy, risk management, finance, and others as appropriate from across the VPP organizations.
- Oversees IT workforce management, including sourcing, recruitment, training and development of staff, and engagement for regional digital solutions across VPP. Ensures that human resource plans within the portfolio address the recruitment and retention issues for the organization.
- Implements IT continuous-improvement programs within enterprise guidelines for regional digital solutions across VPP.
- Stays current with developments in new technologies and platforms.
- Provides leadership and supervision including assessment of performance, financial management, and operations. Oversees all aspects of human resource management within their portfolio. Recruits staff and maintains an organizational structure for the portfolio that provides the highest level of quality service within budget parameters. Ensures maximum individual and team performance through acquiring, organizing, developing, coaching and motivating teams and promoting continual learning and excellence. Provides leadership to all staff by encouraging an atmosphere that stimulates, guides, and encourages the staff to realize their maximum potential.
- Approves annual budgets and monitors overall portfolio expenditures in a fiscally prudent manner. Manages and is accountable for the effective and efficient utilization of the portfolio budget to enable operational goals and the strategic plans to be achieved. Reviews analysis of activities, costs, operations and forecast data to determine the portfolio's progress toward stated financial goals and objectives. Approves the allocation of available space and/or approves equipment acquisition within the capital and operating budgets to meet the changing demands and support the activities of the portfolio.
- Performs other related duties as assigned.
You care for everyone:
- You are compassionate, empathetic, and sensitive to the needs of others.
- You are respectful, treating people as equals, and valuing others' perspectives and differences.
- You are appreciative of others' efforts and give them praise when it's due.
You are always learning:
- You are open minded, always receptive to different perspectives and ways of doing things.
- You are curious and ask questions to find a deeper understanding.
- You share your expertise and mentor others by sharing your knowledge and experience.
You strive for better results:
PHC Shared Values:
- You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.
- You are a solution finder, empowered to solve the challenges we face in healthcare.
- You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.
What you bring
- Spirituality - We nurture the God-given creativity, love and compassion that dwells within us all.
- Integrity - We build our relationships on honesty, justice and fairness.
- Stewardship - We share accountability for the well-being of our community.
- Trust - We behave in ways that promote safety, inclusion and support.
- Excellent - We achieve excellence through learning and continuous improvement.
- Respect - We respect the diversity, dignity and interdependence of all persons.
- A level of education, training, and experience equivalent to Master's degree in computer science, information systems, business administration or related field, plus a minimum of ten to fifteen (10-15) years' in IT and business/industry with a minimum of seven (7) years in a senior leadership level, or an equivalent combination of education, training and experience.
- Broad knowledge of enterprise architecture planning and design. Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs, including with digital product development and agile methodologies. Strong understanding of the Canadian and ideally British Columbia healthcare landscape. Must be able to be enterprise focused, drive change within a complex multi-entity environment, and be patient and provider centered.
- Leadership competencies required as outlined in the PHSA LEADS Framework. Leadership capabilities in the areas of leading self, engaging others, achieving results, developing coalitions, and system transformation are critical..
Skills & Knowledge
What we bring
- Understanding of various reports including Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), In Plain Sight, Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Models and supports full team commitment to Indigenous Cultural Safety and anti-racism.
- Demonstrates humility and heart-led leadership.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
$170,958 - $256,438 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1333 W Broadway, Vancouver, BC V6H 1G9
February 14, 2023
Hours of Work:
08:30-16:30 (Monday to Friday)
138761EAs per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.What we do
The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.