Chat Support Agent Fully Remote

Posted 2 days ago

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Job Details

Full Time

Location

Okanagan Falls, BC

Salary

dollar sign 32 to 60 per hour (plus commission)

Job Description

A Chat Support Agent delivers real-time assistance via online chat, addressing inquiries, troubleshooting issues, and providing product information professionally. Key skills include strong communication, multitasking, software proficiency, technical understanding, patience, and a customer-focused attitude.

Responsibilities:

encompass responding to chats, resolving tech problems, escalation of complex issues, guiding website navigation, logging interactions, updating on products, processing orders, collaborating with the team, and improving support processes. The ideal candidate is an experienced communicator, detail-oriented, analytical, quick learner, adaptable, reliable, and a team player, committed to ongoing growth. Daily tasks involve prompt responses, troubleshooting, escalation, supporting order processing, maintaining logs, staying updated, managing multiple chats, analyzing feedback, recommending products, following policies, participating in training, and sharing improvement insights.

Requirements include:

excellent written skills, problem-solving, multitasking, organizational skills, empathy, flexibility, and a customer-centric mindset.

Benefits:

offered include competitive pay, health plans, retirement, PTO, flexible hours, remote work, training, bonuses, career growth, and a supportive environment.