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Douglas College

Career Coach-Case Management

Full Time

Position Details

Position Information

Position Title Career Coach-Case Management Posting Number 00674SA Location Maple Ridge Grade or Pay Level - Salary Range To be determined Position Type Training Group Contract Employment Posting Type Internal/External Regular/Temporary Contract Employment Type Full Time Posting Category Training Group Start Date 01/16/2020 End Date 01/15/2021 Day of the Week Mondays to Fridays, Other - Some evenings Shift N/A Work Arrangements
This posting is for one full-time (maximum of 40 hours per week) contract at the Maple Ridge WorkBC Employment Service Centre ( ESC ), located at 22470 Dewdney Trunk Road, Maple Ridge.

The anticipated period of this contract will be January 16, 2020 to January 15, 2021.

Must be able to work flexible hours, including some Wednesday and Thursday evenings until 7:30 p.m.
What Douglas Offers
DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.
The Role
Representing Douglas College at the Maple Ridge WorkBC Centre, the Career Coach will deliver Intake and Case Management Services to help Clients achieve and maintain sustainable labour market attachments. They will maintain exemplary customer service while ensuring that they meet or exceed the Centre's service utilization targets and key performance measures as outlined for each Career Coach


- Review the Needs Determination assessments in accordance with Work BC guidelines for case management interventions or services
-Ensure that upon assessment, clients are provided with the full spectrum of services available to them, as per WorkBC Policy, and that Action Plans are updated/renewed as needed
-Support Clients to access all relevant resources, including WorkBC Apprentice Services, WorkBC Assistive Technology Services and Community Service Providers;
-Assist clients through one to one coaching with resume writing, job search techniques, labour market information, career planning materials, assessment tools, workshops and other relevant resources;
-Determine eligibility for financial supports and services
-Maintain regular contact with the Client to support, motivate, and monitor the Client's progress
-Assess and provide the Client with the following services in accordance with WorkBC Policy and tailored to individual client needs.
-Provide Job Sustainment Services, in accordance with WorkBC Policy, to any Client who achieves either Employment, Sustainable Employment or Community Attachment
-Review your individual Key Performance Measures ( KPM ) to ensure the right services at the right time for Clients with the Centre Manager
-Meet or exceed Service Performance Targets and Utilization targets for the following services: Skills Training, Wage Subsidy, and Self Employment

RESOURCE AREA ASSISTANCE : The Career Coach will be required, on occasion, to support the resource Area. Tasks will include;
-Assisting clients through one to one coaching with resume writing, job search techniques, career planning materials, assessment tools, workshops and other resources;
-When assessed as appropriate, encourage the Client to complete or re-apply for Case Management Services using the Online Employment Services portal;
-Ensure that regular/timely follow up is conducted with all self-serve Clients;
-Assist clients with using computers troubleshooting simple problems when required;
To Be Successful in this Role You Will Need
-Post-Secondary education, in employment services related field (Preferred) ;
Certified Career Development Practitioner ( CCDP ) Certification (Preferred);

2 years' experience:
-Providing customer service
-Interpreting & applying policy or legislation;
-Conducting & interpreting client needs assessments;
-Working with individuals with complex barriers and a wide range of cultural backgrounds;
-Experience using on-line reporting and communication portals/databases; preference given to individuals with knowledge of existing Provincial Gov't systems ( ICM , OES , etc.);
-Commitment to continuous learning and development
-Ability to exhibit respect for clients, client diversity, and community partners;
-Strong oral and written communication and interpersonal skills;
-Ability to work in a fast-paced, performance-based work environment with shifting priorities and duties;
-Excellent computer skills: MS Office Suite, database entry.
-Satisfactory completion of a criminal records check.
Link to Full Position Profile Diversity Statement
Douglas College is committed to being a workplace that is free of discrimination, that values diversity and is representative, at all job levels, of the communities we serve.
Needs a Criminal Records Check Yes

Posting Detail Information

Open Date 04/15/2019 Close Date Open Until Filled Yes Special Instructions to Applicant
Please ensure a resume and cover letter are submitted online.

Any offer of employment will be conditional upon the satisfactory completion of a criminal records check. A criminal record will not automatically result in your application for employment being denied.
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