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Jim Pattison Auto Group Logo

Call Centre Agent - Jim Pattison Auto Group

Category:
Customer Service and Support
Automotive
Type:
Part Time
Location:
Surrey, BC     

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The Jim Pattison Auto Group has 25 locations and 12 brands in Western Canada.  We are continually expanding and acquiring new locations and brands while improving our market share.

The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies.  We encourage career growth and personal development within our company.  We are looking for individuals who can contribute to our business operations today and our future growth.  We encourage those with the required experience and interest to apply.

Our dealership offers a competitive benefits packaged, career advancement opportunities, amazing colleagues and a great working environment.  If you want to set yourself apart with a challenging opportunity, we want to hear from you.

 

The Jim Pattison Auto Group has a new opportunity for a Customer Experience Centre Agent to join our team!

 

Job Description:

To be the liaison between our company and our current and potential customers.  Effectively handle customer inquiries, follow up, suggestions and concerns keeping customer satisfaction at the core of every decision and behavior. 

Knowledge, Skills and Abilities Required:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Build sustainable relationships and engage customers by going the extra mile
  • Keep records of all conversations in our call center database in the comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • Previous experience in a customer support role would be preferred
  • Strong phone and verbal communication skills along with active listening
  • Customer focus adaptability to different personality types
  • Basic aptitude with computers and ability to quickly learn new systems
  • Proficiency with Microsoft Office (Word, Excel and Outlook)
  • Must be fluent in English, both verbal and written
  • High School Diploma or equivalent 

 

 

 

 


Posted: November 21, 2016
Closes:January 20, 2017
Email Address:
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About Jim Pattison Auto Group

When Jimmy Pattison opened his first new car dealership on Main Street in Vancouver in 1961 it was the start of a new era of tradition in the Automotive Industry in British Columbia. Built on custo...