Call Center Agent ( Remote )
Posted 2 days ago
Job Details
Location
Salary
27 to 32.500 per hour (plus commission)
Job Description
is a Canadian IT consulting and technology services company headquartered in Calgary, Alberta. The company provides advanced IT solutions including cloud computing, cybersecurity, infrastructure management, and digital workplace services.
By partnering with global technology leaders such as Microsoft and Cisco, Long View helps businesses improve efficiency, security, and overall technology performance. The company is recognized for its strong customer focus and employee-centered culture.
Job SummaryAs a Work-From-Home Call Center Agent, you will handle inbound and outbound customer calls, providing support, resolving issues, and delivering a high-quality customer experience. You will act as a key point of contact between customers and the company, ensuring that all inquiries are handled professionally and efficiently.
Key Responsibilities- Answer inbound calls and assist customers with inquiries and support requests
- Make outbound calls for follow-ups, updates, or customer assistance
- Provide information about IT services, accounts, and general support
- Troubleshoot basic issues and escalate complex problems to technical teams
- Document all customer interactions accurately in the system
- Maintain high call quality, professionalism, and customer satisfaction
- Meet performance metrics such as call handling time and resolution rates
- Strong verbal communication and active listening skills
- Excellent customer service and problem-solving abilities
- Ability to multitask in a fast-paced call center environment
- Basic computer skills and familiarity with CRM systems
- Ability to work independently in a remote setting
- Previous call center or customer support experience is an advantage
Application closing date is 2026-05-26
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