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Business Systems Analyst II (B2B Fulfillment Team)

Reference ID: TEC10220-17

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Job Location icon
Burnaby, BC
Job Type icon
Full Time
Job Category icon
Information Technology

Ready to merge your business and technology passions?

In this role with the B2B Fulfillment team, you will be a key contributor for managing the systems which support small & medium businesses (SMB), large enterprise customers and Partners in the Order Fulfillment area. At the core of your talents is strength to leverage your business and technical competencies to create and implement solutions for a variety of stakeholders. With the aptitude to navigate through a fast-paced environment, and the opportunity to try out new ideas, you will deliver an outstanding client experience to established companies and organizations.

As an intermediate Business Systems Analyst, you will take on many exciting roles:

Collaborative Communicator:
    •Guide and facilitate the business partners in developing quality requirements and user stories, and process designs into technical solutions
    •Cultivate strong vendor relationships for effective coordination and delivery (include managing contracts with external vendors)

Expert in your field:
    •Responsible for full coverage and quality of test planning and execution Partner with the business to ensure project/application delivery is aligned to our long term roadmap
    •Provide analysis, testing & support services, and business processes to the critical application area within the B2B portfolio

Analytical Thinker:
    •Respond to and perform impact analysis on incoming service/support requests
    •Participate in production support analysis


Required Knowledge:
    •Knowledge of Agile/Scrum
    •Knowledge of telecom OSS/BSS systems is an asset
    •Knowledge of order management, provisioning, fulfilment and workflow development will be given preference

Required Skills & Abilities:
    •Ability to effectively prioritize multiple projects/tasks of varying complexity, and meet deadlines under high pressure situations
    •Strong facilitation, negotiations and stakeholder management skills

Required Professional Designation/Certification:
    •A university degree in Business, Computer Science or Engineering

Required Experience:
    •4+ years of Business Systems Analysis experience - requirements gathering, design specification, usability design, test plans, development and execution
    •Experience with process improvement approaches
    •Netcracker experience is an asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: February 11, 2018
Closes:April 4, 2018