You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Business Relationship Management (BRML)

Posted A month ago

Job Details



Job Description

Business Relationship Management (BRML)

PHSA Corporate

Burnaby, BC

In accordance with the Mission, Vision and Values and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager Client Services, the BRML establishes and manages relationships across assigned areas within VCH, PHSA and PHC (VPP) ; acts as an advocate on the customers behalf to address their needs, identify service improvement opportunities and ensure services meet their priorities; serves as a trusted advisor and a key point of contact for their clinical, business, and IT stakeholders; and proactively engages and communicates with stakeholders regarding service changes, requirements, and challenges.

What you'll do
  • Provides leadership in the management of strategic development aligned to clinical and business best practices; leads the development of technology roadmaps; and supports the implementation of technology solutions, new services and change management initiatives.
  • Manages assigned portfolio projects including tracking progress and providing direction to project team members and / or contractors.
  • Builds presentations and leads engagement and communications with executives, clinical and business leaders, project managers, and other stakeholders to ensure awareness of progress, risks, and results.
  • Establishes and manages relationships between IMITS Client Services and senior management, customers, service providers and other stakeholders throughout the organizational hierarchy
  • Negotiates and/or develops proposed changes to service provider's contract scope. Ensures client engagement for cases where decisions directly affect the services received by the client.
  • Participates in advisory groups, special task groups, and strategic planning teams providing independent strategic business and change management advice. Advocates for the organization's interests, and influences change and assesses trends.
  • Develops metrics used to track value delivery including Service Level Agreements (SLA)/ Service Level Objectives (SLO)/ Operational Level Agreements (OLA) and reports on key performance metrics.
  • Identifies process improvements to ensure that the services provided by the Client Services team are effective and efficient and meet the needs of the client. Recommends solutions and participates in the development of related tools.
  • Provides leadership, mentorship, advice, and/or guidance to the IMITS client services team and their service providers.
  • Performs other responsibilities as assigned, including overnight travel.

What you bring

  • A level of education, training and experience equivalent to a Bachelor's degree in business administration or related discipline. A minimum of five (5) years of progressive leadership experience in health care or a related environment working with client executives. BRMP Certification or equivalent experience and knowledge of Business Relationship Management and, Information Technology Infrastructure Library (ITIL).
  • Exceptional leadership skills
  • Excellent communication skills including the ability to facilitate, negotiate and collaborate to solve business problems.
  • Excellent organizational skills including the ability to meet deadlines and prioritize workload to meet departmental and customer requirements.
  • Excellent presentation skills with the ability to swiftly shift approach based on audience.
  • Demonstrated business/technology analytical skills
  • Ability to establish and maintain effective relationships with a broad array of internal and external stakeholders.
  • Proven ability to resolve day-to-day operational issues and take prompt actions on addressing customer inquiries.

Skills & Knowledge
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $88,900 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date:
Applications accepted until position is filled
Hours of Work:
0800-1600 (Monday to Friday)
Requisition #

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of June 20, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.

About PHSA

Canada's first provincial health services authority. Provincial Health Services Authority (PHSA) is one of six health authorities – the other five health authorities serve geographic regions of BC. PHSA's primary role is to ensure that BC residents have access to a coordinated network of high-quality specialized health care services. PHSA operates provincial programs including BC Children's Hospital, BC Women's Hospital + Health Centre, BC Emergency Health Services, BC Cancer, BC Centre for Disease Control and BC Transplant. It is also responsible for specialized provincial health services like chest surgery and trauma services, which are delivered in a number of locations in the regional health authorities.


Government Health Care

Company Size

10,000+ employees

Application closing date is 2024-08-13

Interested in jobs like this?

Sign up for email alerts
Get job alerts

Work with our Featured Employers

M space man icon M
Watch now
H O T Marketing. Tips. Sauce.
Marketing On Mars Podcast Full episodes twice per month