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Business Operations Manager Various Programs

Posted 11 days ago

Job Details



Job Description

Business Operations Manager

BC Children and Women's

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient and employee safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Business Operations Manager is responsible for providing leadership to the staff within the assigned program area, assisting with business planning and strategy development and assessing trends and identifying issues that promote the strategic directions of the services. The Business Operations Manager is a key leader in the business and financial planning and administration, aimed to optimize resource utilization and continuously improve the provision of quality patient care across programs. As a member of the management team, the position provides strategic guidance to the Director or Vice President on human and financial resource strategic planning. In the context of the provincial and academic mandates of the organization, the incumbent identifies strategic opportunities for service enhancement, and in collaboration with internal and external stakeholders, leads the development of such new initiatives.

What you'll do
  • Develops business plans for designated clinical programs and leads implementation, including ongoing monitoring and revision, to facilitate alignment with the strategic directions of the organization. Identifies opportunities for additional resources or program/ service expansion, formulating the formal business plans to seek necessary resources.
  • Conducts strategic financial analysis in the development and management of the annual operating budgets; conducts ongoing monitoring activities of the overall budgets, providing rationale for deficits and constructing mitigation strategies. In collaboration with Program leadership, recommends and implements strategic activities to affect financial efficiencies.
  • Provides leadership and guidance to assigned staff using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards. Interprets and administers collective agreements and responds to enquiries from both unionized and management staff.
  • Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
  • Leads LEAN, business process re-design and other quality improvement initiatives for the designated programs and facilitates implementation of approved modifications to ensure optimal use of organizational resources and safe delivery of patient care. Supports the clinical teams (medical and nursing) in the optimal delivery of patient care, through organization and facilitation of necessary administrative and/or business functions.
  • Conducts strategic financial analysis in the development of the annual capital budgets. Leads the annual and ad hoc capital budget process, engaging clinical leaders as required. Researches and facilitates the acquisition of new equipment.
  • Develops performance reports for the designated programs and for ongoing monitoring and reporting of efficiency and performance.

What you bring

  • A level of education, training, and experience equivalent to a Master's degree in Business Administration or Health Administration plus a minimum of five years recent, related health care experience supplemented with advanced financial credentials or related financial knowledge.

Skills & Knowledge
  • Proven leadership experiences in a management role including successful management of staff in a unionized environment. Significant supervisory experience is required. Self-motivated and personally accountable, with a demonstrated history of leadership and administrative successes.
  • Demonstrated ability to coach, develop, and empower employees. Leadership in facilitating and adapting to changes while protecting the high standard of quality care and patients/employees/clients/stakeholders satisfaction. Ability to function independently, to plan, organize and coordinate a variety of activities to ensure maximum effectiveness.
  • Demonstrated success in broad business skills including human resources, operations, development of business, strategic, financial, marketing and forecasting plans and project management, and preferably with a broad understanding of the clinical care process and multidisciplinary health care provision.
  • Excellent oral and written communication skills with the ability to communicate effectively and tactfully with individuals at all levels, both internal and external. Strong analytical skills and is a problem solver who works with integrity, adaptability and originality.
  • Advanced level of computer proficiency in Microsoft Office Suite and a working knowledge of PC applications. Demonstrated capability of maintaining high level of effectiveness and performance under pressure. Physical ability to perform the duties of the job.
  • Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
  • Supports team members on their ongoing learning journey, ensuring education strategy for team/department to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety at a practical level.
  • Ensure integration of the legislative obligations and provincial commitments into policies, procedures and programs prior to engaging IH teams/departments.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time
Salary Range: $88,990 - $127,923/year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak Street, Vancouver BC V6H 2N9
Closing date: Applications accepted until position is filled
Hours of Work: 8:00-16:00 Monday-Friday
Requisition #: 168749E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

About PHSA

Canada's first provincial health services authority. Provincial Health Services Authority (PHSA) is one of six health authorities – the other five health authorities serve geographic regions of BC. PHSA's primary role is to ensure that BC residents have access to a coordinated network of high-quality specialized health care services. PHSA operates provincial programs including BC Children's Hospital, BC Women's Hospital + Health Centre, BC Emergency Health Services, BC Cancer, BC Centre for Disease Control and BC Transplant. It is also responsible for specialized provincial health services like chest surgery and trauma services, which are delivered in a number of locations in the regional health authorities.


Government Health Care

Company Size

10,000+ employees

Application closing date is 2024-09-07

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