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Business Operations Analyst

Surrey, BC
Full Time
Location:British Columbia (CA-BC)
Job Type:Full Time
myWork Options:In-person, Hybrid, Remote

What's the job?
The Business Operations Analyst for Coast Capital Auto Equipment Finance (AEF) plays a key role in developing the business through investigation, quantitative analysis and reporting to support the understanding and management of the AEF portfolio. The individual sources data from the corporate systems (i.e. Aspire, CDP, LOS, and Salesforce) to develop and maintain business models and reporting suites for both individuals and the AEF team as a whole. The individual manages the informational requirements by collaborating with AEF management to develop and manage the functional reporting needs, lead business case development and managing of projects. Through this insight, the individual will enhance the overall knowledge capacity in order to develop internal efficiencies and attainment of performance objectives aligned with the AEF corporate strategic direction.

What you'll get to do:
  • Perform analysis of AEF system usage and recommend efficiencies that can be adopted by various user groups.
  • Develop ad hoc reports and business models either based on proactive needs identification or as requested by Management.
  • Ensure accuracy of data and analysis through the verification of extracted information to source systems and assumptions.
  • Responsible for the conversion of data into meaningful information/knowledge through business modelling and preparing related reports to support the decision-making process within the various AEF functional areas.
  • Provide dashboard reporting for AEF using data available in AEF systems and data warehouse
  • Collaborate with the Director, of Operations and Systems to ensure data is available to assess impacts on relevant business areas such as leasing trends.
  • Acts as a point of reference/specialization providing support and guidance to Sales Leaders and internal partner groups as pertaining to key functional programs.
  • Actively participate in an environment that encourages new concepts and challenges convention.
  • Develop strong relationships with business partners. Work cooperatively with stakeholders to ensure all business information requirements are clearly articulated and maintained.
  • Responsible to ensure AEF internal teams are utilizing the systems appropriately and efficiencies are being maximized.
  • Working closely with internal partners and line leaders to ensure implemented processes are fully understood and appropriately utilized and that processes for reporting are simple and fully transparent.
  • Participate in a team dedicated to ensuring the tactical and strategic requirements for AEF initiatives are aligned with the strategic direction of the company and the supporting departmental objectives.
  • Collaborate with management in the design of processes addressing policies, directives, guidelines, standards and procedures by ensuring data availability across all AEF systems to adequately monitor & report on return from risk objectives.
  • Deploy new operational informational applications or expanded data retrieval functionality from existing AEF systems and data warehouse.
  • Act as liaison and key point of contact between AEF and its system providers.
  • Act as a Project Manager on various projects/initiatives throughout AEF.
  • Participate in and/or provide guidance and expertise to working groups, committees and project teams with respect to the establishment of section and project objectives, business case preparation and gap and cost/benefit analysis.
  • Collaborate with key stakeholders in the preparation of project documents such as business requirements, design documents & project meeting minutes.
  • Utilize effective project management practices to plan and coordinate activities and track all deliverables.

  • Who You Are:
  • You have a minimum of 4 years of experience as an Analyst &/or related experience.
  • Proven success in business case development and developing reporting from core technology systems.
  • Experience in financial services operations is required.
  • Experience in project management and data analytics is required including the use of data analytic tools such as Tableau and an understanding of analytic principles.
  • Experience managing effective business relationships with various customers and other stakeholders preferred.
  • You have a Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study.
  • Proficient in MS Office applications.
  • Proficiency with project management tools (such as MS Project) is desirable.
  • Proficiency in Crystal reporting tools is desirable
  • Strong analytical thinking and problem-solving skills
  • Sound knowledge of statistical analysis and data mining principles
  • Strong business case development and cost-benefit analysis
  • Strong knowledge of Salesforce is desirable
  • Ability to build and maintain strong business relationships with a wide range of stakeholders.
  • Strong leadership skills.
  • Excellent oral and written communication skills. Ability to articulate and effectively communicate with senior management and staff
  • Ability to work with tight deadlines and evolving priorities
  • Excellent ability to make sound decisions based on thorough research and analysis
  • Ability to see the big picture and manage the details
  • Proven ability to develop win/win solutions through innovative and strategic thinking skills
  • Excellent time management skills with an attention to detail
  • Self-starter and ability to follow through on all tasks.

  • At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

    Why join Coast Capital? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
    Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
    A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
    Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
    Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
    Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
    Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
    Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
    An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
    We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
    Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

    Equity, Diversity & Inclusion at Coast Capital At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

    COVID-19 at Coast Capital Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.
    Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.
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