Solution Delivery and Support (SDS) is looking for a Business Consultant to join our Enablement team. The successful candidate will have a dual role that will be responsible to deploy our Business Process Management (BPM) framework across the BCX organization and act as a fulfillment Business Process Owner.
This role requires a strong mix of strategic, analytical, and project management skills, as well as outstanding interpersonal skills with a collaborative focus. Exposure to our Leadership Team will be frequent - requiring strong verbal and presentation skills.Responsibilities:
•Accountability for the vision, design, changes and management to the target performance of a fulfillment process following Business Process Management principlesQualifications:Required Knowledge:
•Develop process maturity roadmap and lead multiple concurrent process improvement projects and programs to improve operational processes resulting in financial savings, increased revenue and/or customer experience improvements
•Defining and monitoring KPIs specific to the core & sub-processes
•Analyze process metrics and calculate costs of poor quality to develop baseline metrics of success to show project benefits to BCX leadership
•Identify KPIs as part of the future state process to validate that the desired improvements have been achieved and (b) identify areas for future improvement and optimization
•Facilitate cross-functional process management and improvement workshops with functional partners and act as a subject matter expert to the functional units with executing process improvement projects
•Collaborate with other BCX Process Improvement Leaders to share best practice process and change management methodologies and transfer best practices other team members
•Leverage advanced business process management software to simulate, execute and optimize a fulfilment business process
•Proficiency in project management, business analysis, change management, and continuous improvement methodologies
•Sound working knowledge of Business Process Management (BPM) principles and practices
•Strong knowledge of Telecom build operations, scheduling, design, project management and standards
•Sound working knowledge of analytical problem solving techniques
•Six Sigma statistical data analyses techniques Required Skills & Abilities:
•Strong understanding of fulfillment processes and systems
•Demonstrated ability to work effectively in an ambiguous environment Required Professional Designation/Certification:
•Ability to operate at intersections - of big ideas and small details, of thinking and doing, of looking both inside-out and outside-in
•Superior ability to build strong, collaborative relationships with internal and external stakeholders at all levels of an organization
•Highly self-directed with ability to take initiative
•Excellent negotiation, and conflict resolution skills, including demonstrated ability to successfully deal with all forms of conflict (e.g. people, resourcing, priorities, circular dependencies)
•Proven ability to implement large, cross-functional programs in a complex business environment
•Experience in process development and implementation required, e.g. seasoned professional who has lead process re-engineering or other strategic projects
•Proven track record on leading & delivering complex projects
•Demonstrate very strong knowledge of business analytics and process management and improvement methodology
•Strong facilitation skills
•Excellent communication skills (both written and verbal)
•Strong interpersonal skills with the ability to work effectively within a team environment and deals professionally with various levels of management within the organization
•University Degree Required Experience:
•In-depth understanding of the project management methodologies, principles and practices with PMP designation is preferred
•BPM Professional and Lean Six Sigma certifications desirable
•5+ years' experience in project management or consultative roles required Who is TELUS?
•5+ years' experience leading cross-functional project teams including vendor teams
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values
and delivering on our Customers First commitments
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.