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Cymax Logo

Business Analyst

Reference ID: 442998
Customer Service and Support
Operations and Logistics
Full Time
Vancouver, BC     

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The Role

As a Business Analyst within our Operations team, you’ll be working closely with our team to provide reporting and analysis for ongoing projects. You’ll be working to analyze & improve the way we do things, by defining requirements, and then creating solutions. Reporting directly to our VP, Operations, you’ll have a large level of insight into current process, and what can be improved.

Operations @ Cymax

Built on the foundation of customer satisfaction, the Operations team strive to provide customers with top-notch service whether it’s over the phone or through email. With weekly huddles celebrating the previous week’s wins to regular training and coaching, our cohesive team supports each other to achieve the highest level of success while having fun.

What You’ll Do:
  • Analyze current business processes to identify possible efficiencies
  • Design new operating procedures based on identified efficiencies
  • Work with IT and Operations teams to implement improvements within Operations team procedures
  • Create and maintain automated reports to aid critical decision making
  • Identify revenue drivers, cost, and risks to aid with business opportunities and decision making
  • Develop and own key business metrics / KPIs and providing clear, compelling analysis that shapes the direction of our business
  • Drive training sessions with internal stakeholders to facilitate efficient usage of data and standardize final results
  • Capture business and user requirements for client projects
  • Validate requirements by defining acceptance criteria and testing assumptions

Who You Are:
  • Experienced with Microsoft SQL at an intermediate level, and writing SQL queries
  • Find joy in playing around with Microsoft Excel and love features like macros
  • Have around 4 years’ experience in previous Business Analyst roles
  • Experienced with scripting languages and functional programming
  • Thorough understanding of web application development and content management systems
  • Driven by the power and possibility of data and analytics
  • Find enjoyment in converting high level information into granular detail, and then translating those details into clear business objectives
  • Passionate about helping businesses make the right decisions, based on data
  • Enjoy conducting research into systems issues and products as required
  • Able to communicate ideas in both technical and user-friendly language
  • Familiar with working in Agile environments

Why work here!

Based in Burnaby, BC, Cymax Group is North America’s largest e-commerce furniture retailer with over 230,000 furniture SKUs - making us a leader in online sales for all items home and office. We pride ourselves on our unique culture, consisting of impressive team members from all walks of life working together to contribute to the amazing growth we’ve seen. With regular company socials and tons of opportunities to learn, we strive to be the most engaging office in Canada.

We’re looking to hire talented people (like you!) to join our passionate team that will support you as you continue to advance your career.

Posted: November 27, 2016
Closes:January 26, 2017
Email Address:
Company Info
51-200 employees

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About Cymax

Cymax is an internet retailer that specializes in furniture for the home and office. The company was founded by Arash Fasihi in 2004 and continues to grow at a rapid pace with annual sales exceedin...