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FLG - Front Line Group Logo

Business Analyst junior

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Burnaby, BC
Surrey, BC
Vancouver, BC
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Full Time
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Who We Are and What We Offer:

FrontLine Group (FLG) is a division of CBV Collection Services Ltd. FLG provides first party, customer-service solutions to clients across North America. CBV Collection Services Ltd. is a leading provider of collection services for over 90 years with clients in the financial, telecommunications, and government sectors.

We offer the possibility to become part of a great working environment and company culture focused on nurturing professional growth for our employees. Our current advancement rate is of over 70% encompassing all levels of the company in addition, we offer our own internal university to provide opportunities for personal growth.

We are looking for highly motivated and career-focused individuals who believe in providing the best service and results for our clients. To learn more about our company and division please visit the following websites: and

What you will do as a Business Analyst

The candidate would be a part of our extraordinary Strategy team, and would work cross-functionally with the rest of the organization to help identify, understand, and correct business challenges facing company. The Business Analyst will deliver high-quality strategic and tactical analysis; will be in direct interaction with the management team as well as collaborating with the research, product development and marketing teams. We look for people with strong quantitative training, substantial experience in data manipulation and savviness with modern tools for working with unstructured data, a passion for visualization, and the ability to communicate results clearly to non-technical colleagues. Bonus points for having technical experience.

Training provided for the right candidate in a highly reputable business environment!

  • Proactively analyze data to provide the company with actionable recommendations on how to optimize our product
  • Analyze user behavior to help determine product strategy and drive business decisions
  • Identify and build reports on operational Key Performance Indicators
  • Provide management with deep dive analyses and present them in an immediately usable format, extracting key insights from complex data sets
  • Expertly ingest all current internal data provisions and come up with smart ways to present them in a concise manner
  • Incorporate external trends and third-party intelligence into roadmaps, short-term and long-term direction
  • Automate repetitive analysis for turn-key reporting and trending
  • Define business requirements for data warehouses, dash boarding, and self-serve data analysis

Business Analyst Qualifications

  • 3-5 years professional experience
  • Training in management information systems, management science, applied math, statistics, or economics
  • Experience with web and mobile app analytics platforms
  • Understanding of basic statistical concepts such as confidence, normal distribution, correlation, and linear regression
  • Familiarity with SQL or other query languages
  • Understanding of how to generate and communicate data through Metrics, KPIs, Reports, Dashboards, and Exploratory platforms
  • Pulling data analysis in both collaborative and independent work environments
  • Ability to create and understand complex data sets to generate new ideas and product strategies
  • Vertical skill set that encompasses problem identification, analysis, solution definition, and results communication
  • Completion of a bachelor's degree in Finance, Economics, Mathematics, Computer Science or a related field or equivalent relevant experience.

Nice To Have…

  • Experience with financial analysis, survey design, big data analytics systems
  • Experience with scheduling software (i.e. IEX)
  • Experience with Workforce management software – nice to have

 Suitable Business Analyst candidates will receive:

  • The most competitive wages in the industry
  • Health, dental benefits and RRSP
  • Over 70% advancement potential and a positive work environment
  • Referral program/incentives

Posted: November 5, 2017
Closes:January 4, 2018