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Hyperwallet
Hyperwallet Logo

Bilingual Customer Service Specialist - Spanish and English

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Job Location icon
Vancouver, BC
Job Type icon
Full Time
Job Category icon
Customer Service and Support


Job Summary:

Assists prospective customers with product information and site navigation, as well as researches and resolves client inquiries verbally and in writing, and maintains tech support logs in both English and Spanish. 

*Please note that we have a 24/7 Contact Centre here at Hyperwallet, and your shift may change from time to time as required.


Key Responsibilities:

  • Provides telephone and email support to end-users, financial institutions and business partners.
  • Answers customer queries regarding our product/services, account sign up; online transactions and balance inquiries.
  • Tracks inquiries to their resolution; escalating issues when necessary.
  • Documents responses and logs into tech support.
  • Accurately processes daily financial transactions and assists with risk management and transaction trace requests.
  • Maintains and updates Customer Service Manuals and Frequently Asked Questions.
  • Performs other duties and required.


Qualifications:

  • Education: High School is required, a business diploma is an asset
  • Fluent (oral & written) in English and Spanish
  • Experience: 2 years in telephone customer support
  • Friendly, professional and outgoing personality
  • Proven ability to handle challenging customers in a professional manner
  • Experience with Internet, MS Word, Excel and Outlook
  • Experience with databases, such as MS Access is an asset
  • Strong analytical and problem solving skills
  • Organized and detail-oriented, with the ability to multi-task
  • Demonstrated initiative and desire to learn new tasks
  • Ability to work flexible hours; may include weekends
  • Fluency in an additional language is an asset
  • Ability to work both independently and as part of a team 

 


Posted: October 18, 2017
Closes:December 17, 2017