Join GroupHEALTH Benefit Solutions® today and become part of an organization that istransforming the way Canadian's experience benefits.
Our mission is simple;We develop and deliver the most cost-effective employee benefits solutions to Canadian businesses.
GroupHEALTH is accelerating - and you provide the fuel.
We are currently looking for a Benefit Specialist to join our team in Surrey, BC.The Benefit Specialist is responsible for delivering exceptional client service in the administration and management of their block of direct clients.Please note that this role will require a start time of no later than 5:30am.
Within the first 30 days you will
Engage in 1-on-1 meetings with each Benefit Specialist to understand the work flow.
Complete CRM and WEBS basic training
Review of training material and resources as it pertains to systems and processes
Demonstrate ability to use Enrol-Me.
Demonstrate initiative and willingness to learn new skills and improve existing skills
Within the first 60 days you will
Be able to determine which department at GroupHEALTH is responsible for specific lines of business/functions.
Be proficient in the first section of the New Business checklist
Receive sign off for basic administrative changes
Working understanding of each GroupHEALTH benefit and product offering
Review and understand multicarrier eligibility guidelines
Builds and supports teamwork with coworkers
Within the first 90 days you will
Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS
Solid understanding of our client service expectations and new business processes.
Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH
Identify a raving fan of your WOW! service within first 90 days
Completion of Group Life and Health Primer course (4 courses)
In addition to joining a team that is focused on delivering the "WOW!" factor daily (while enjoying weekly yoga stretches, fresh fruit & vegetables, and lots of cake!), your Key Responsibilities will include:
Analyzing and managing enrolment changes in WEBS on a daily basis including OneCARDS
Onboarding new clients and ensuring smooth transition
New client implementation
Responding to and collaborate with carrier and client by email and phone
Educating clients on carrier guidelines and plan design
Handle claim and coverage inquiries as well as Investigate claims and export errors as they relate to enrolment data
Perform plan design changes for existing clients by collecting necessary information, preparation of ARF and coordination with departments and carriers
Support and engage with clients through the renewal process
Handling booklet requests, changes, inserts
Performing other duties as assigned by Client Relationship Lead and Management
Education & Experience
High School Diploma required, post-secondary education an asset
Group Benefits experience such as insurance carrier, TPA, consulting house, or advisor support an asset
2+ years of Customer Service experience in an office or professional services environment required
GBA courses/designation an asset
In addition to becoming part of a creative, challenging, and stimulating work environment, we also offer:
a competitive salary & benefits program
paid time off, including flex time
Registered Retirement Savings Plan (RRSP) with employer matching
participation in our Happy Friday program
Want to be part of a rapidly growing company that is transforming the way Canadian's experience benefits? Apply now!
We thank everyone who applies to the Benefit Specialist role; however, due to the volume of applications we receive, we are only able to contact We are currently looking for aBenefit Specialistto join our team inSurrey, BCThe Benefit Specialist is responsible for delivering exceptional client service in the administration and management of their block of direct clients.