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GroupHEALTH Benefit Solutions Logo

Benefit Specialist

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South Surrey, BC
Surrey, BC
Job Type icon
Full Time
Job Category icon
Banking, Finance and Insurance


Life is short. Work somewhere awesome.

In every industry there is a company that thinks, and does things, differently. In employee group benefits, GroupHEALTH Benefits Solutions™ is that company.

Innovative and customer-focused, we’re not your parent’s insurance company. We’ve used equal parts passion, expertise and innovation to turn stated customer needs (yes we listen to customers!) into group benefits programs that save companies and their employees money, while still providing the very best protection available. That’s getting people’s attention.

We are currently recruiting for the role of Benefits Specialist to join our team in Surrey, BC. The Benefits Specialist is responsible for delivering exceptional client service in the administration and processing of benefit enrollment changes in their managed block of clients. 

Outcomes 

  • Ability to fully setup new groups within 3 months
  • Solid understanding of eligibility guidelines and plan design within 6 months
  • Steady progress month over month with gradual sign off
  • Full sign-off on billings and managing a full block of assigned clients by 1 year mark
  • Strong ability with our internal systems WEBS and CRM
  • Prompt, accurate and professional client service delivery
  • Builds and supports teamwork
  • Initiative and willingness to learn new skills and improve existing skills
  • Completion of Group Life and Health Primer course (4 courses)
  • Basic understanding of each GroupHEALTH benefit and product offering
  • Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH
  • Participate in renewal activities for your own block of clients within one year


In addition to joining a team that is focused on delivering the “WOW!” factor daily (while enjoying weekly yoga stretches, lunchtime walks, our Happy Friday program, and lots of cake!), your Key Responsibilities will include: 

  • Analyzing and managing enrollment changes in WEBS on a daily basis including OneCARDS
  • Onboarding new clients and ensuring smooth transition
  • New Group setup
  • Responding to and collaborate with partner, carrier and client by email, letter or phone
  • Educating clients on carrier guidelines and plan design
  • Handle claim and coverage inquiries, as well as investigate claims and export errors as they relate to enrollment data
  • Perform plan design changes for existing clients by collecting necessary information, preparation of ARF and coordination with departments and carriers
  • Support and engage with clients through the renewal process
  • Handling booklet requests, changes, inserts
  • Performing other duties as assigned by Client Service Lead and Management

Must Haves 

  • Outgoing and positive attitude with a willingness to learn while getting the job done
  • High level of accuracy and attention to detail in all facets of job
  • Ability to communicate clearly and effectively while ensuring delivery of the WOW factor


Education & Experience 

  • 1-3 years experience in Employee Group Benefits
  • Post secondary education an asset
  • Accounting knowledge an asset
  • Completion of the CEBS Primer course within 6 months of employment date
  • GBA designation an asset


The Perks

In addition to becoming part of a creative, challenging, and stimulating work environment, we also offer: 

  • a competitive salary
  • an excellent benefits plan
  • flex time
  • education assistance
  • participation in our Happy Friday program
  • access to our Group RRSP plan   



We thank everyone who applies; however, due to the volume of applications we receive, we are only able to contact candidates who have been selected for an interview.


Posted: October 6, 2017
Closes:December 5, 2017