Work at one of the 50 best employers in Canada! If you are looking for an empowering and progressive place to build your career, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
Aon Hewitt has announced BCAA as a 2019 Platinum Level Best Employer!
What BCAA offers you:
It's not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being a 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.
Our team members get to make a difference in the lives of our Members and their communities every day.
We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
We enthusiastically support learning and advancement opportunities for our team members.
We are an equal opportunity employer that's committed to accessible, inclusive employment.
Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.
BCAA is hiring Temporary Full-Time and Temporary Part-Time Member Service Representatives over the summer for various locations across BC! If you have proven customer service skills and looking to join an organization that believes in providing amazing experiences for customers, apply today! Please note that our Member Service Representatives will be paid approximately $17.00 per hour and would be starting on one of the following intake dates: May 8th, May 22nd, and June 19th.
The following service locations are hiring!
In the Interior:
On the Island:
Coordinates all incoming, waiting and departing Members
Welcomes all incoming Members
Engages Members in dialogue to determine their needs and directs Members to the appropriate Service or Insurance Advisor
Facilitates and expedites service location workflow including promoting appointments and ensuring Members have required documentation/information for the service(s) required
Proactively coordinates all waiting Members to minimize wait times and ensure an ideal waiting experience; follows up with Advisors as appropriate
Handles and resolves Members' concerns and complaints effectively and efficiently
Thanks all departing Members and ensures that they have had all their needs fulfilled
Meets all prescribed BCAA and AAA/CAA Member experience goals
Answer customer phone calls and schedule appointments
Oversee and maintain appointment calendar
Monitor the service location email account
Call customers to confirm appointments
Promotes BCAA brand, products and services
Acts as BCAA ambassador and supports corporate objectives
Enhances Member value by promoting BCAA Membership, products and services
Ensures the service location waiting area meets BCAA's Member experience standards
Manages Member/customer accounts
Distributes BCAA marketing material and Member entitlement products such as maps, tour books and camp guides
Resolves Member concerns by following BCAA's Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals
Collects payments as required
Other duties, as assigned
Adhere to all applicable safety standards along with all operational policies and procedures
Identify any hazardous or unsafe working conditions. Maintain an overall safe work environment for all team members and in compliance with WorkSafe BC legislation and regulations.
Completion of Grade 12
At least two years' experience in customer service, preferably in insurance or hospitality
Demonstrated multi-tasking skills and proven ability to prioritize activities
Strong interpersonal communication skills with a focus on connecting with others
Proven customer service and conflict resolution skills
Ability to maintain composure and a high level of professionalism within a fast-paced team environment
Proven judgment and decision-making abilities
Ability to meet prescribed goals and targets
Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)
One year in an insurance environment
Completion of Autoplan Essentials and BCAA insurance-related training
Knowledge of applicable BCAA and ICBC systems
Demonstrated excellence in geographical knowledge of North America with good map reading skills
Limited history of Errors & Omissions and in good standing with the Insurance Council of BC
Ability to speak alternate languages that would support particular market demographics
We aspire to be one of the best places to work for those who value integrity, teamwork and sustainability. Each of us will grow personally and professionally by doing engaging work with inspiring people.