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BC Public Service

BAND 4 - Director of Operations

Abbotsford, BC
Full Time
2 days ago
96,400 to 128,100 per year
Posting Title

BAND 4 - Director of Operations

Position Classification

Band 4




Abbotsford, BC V2S 1H4 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA

Salary Range

$96,400.00 - $128,100.00 annually

Close Date


Job Type

Regular Full Time

Temporary End Date


BC Public Service -> Ministry of Forests

Ministry Branch / Division

Associate Deputy Minister's Office

Job Summary

Bring your strong leadership skills to this dynamic team environment

As the Director, Operations in the Associate Deputy Minister's office (Assoc. DMO), you are a valued member of the team. In this role, the Director manages the daily operations of the FrontCounter BC Contact Centre. Leads, supports, and coordinates staff that provide client enquiry support in addition to license, permit, approval, or tenure applications required for clients. Ensures team members have sufficient technical expertise and training, are current in best customer service practices and can apply a range of strategies to meet client needs.

In addition to managing the operations of the FrontCounter BC Contact Centre, the Director, Operations will also lead and independently manage key divisional projects. The position is responsible for managing the development, implementation and evaluation of strategic cross-ministry initiatives, significant provincial operational and policy issues; as well as, major projects or a business component of large multi-faceted projects with multiple key deliverables.

This position supports the achievement of ministry goals and objectives through the development and leadership of key resource management strategies and initiatives. The AssociateDMO is looking for a dynamic, creative and self-directed individual who is comfortable with a fast pace, works effectively in a public-sector political environment, and has experience within the natural resource sector.The successful candidate must have exceptional communication skills, the ability to effectively manage a diverse portfolio of responsibilities and have a deft hand in dealing with competing interests.

Job Requirements:
  • Post-secondary degree or diploma in a field related to natural resource management, business/public administration or acceptable equivalent.
  • Experience dealing with politically sensitive and provincially significant issues and with developing policy, procedures and corporate practices.
  • Experience leading and coaching diverse teams and in financial and human resource management.
  • Experience leading and resolving complex staff and/or client issues.
  • Experience managing a portfolio of clients in a customer service environment.

For questions regarding this position, please contact .

About this Position:

We offer flexible work arrangements, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies. The locations listed above are to assist applicants in searching for this opportunity. This position may be performed in other approved locations within the province of BC.
For specific information about a location, applicants should contact the hiring manager.
This position is excluded from union membership.
An eligibility list may be established to fill future temporary and permanent vacancies.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements list above.

Cover letter required: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume required: YES -Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES -You will be required to answer a standard questionnaire.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category

Leadership and Management

Additional Information
Management and Executive