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BC Public Service

BAND 4 - Director, Client Engagement & Service Delivery

Victoria, BC
Full Time
4 days ago
92,700 to 123,200 per year
Posting Title

BAND 4 - Director, Client Engagement & Service Delivery

Position Classification

Band 4




Victoria, BC V9B 6X2 CA (Primary)

Salary Range

$92,700.24 - $123,200.20 annually

Close Date


Job Type

Regular Full Time

Temporary End Date


BC Public Service -> Citizens' Services

Ministry Branch / Division

BC Stats / BC Data Services Division

Job Summary

Director, Client Engagement & Service Delivery
Management Band 4

This position is excluded from union membership.
An eligibility list may be established.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .


The Ministry of Citizens' Services is a progressive and innovative organization that leads the delivery of high-speed connectivity throughout the province and supports government's public sector data security and privacy practices to ensure that British Columbians' personal information is safeguarded. The ministry strives to support excellent service to the people of British Columbia as the digital face of government, managing the Province's real estate assets, technology systems and equipment and by leveraging procurement to increase business opportunities. The ministry delivers high-quality public services to British Columbians through a single-point-of-contact service in urban and rural communities.

The ministry approaches its work through a supportive and understanding workplace culture encouraging an open,kindand respectful work environment. Keeping people at the centre means focusing on a great place to work and being an outstanding service provider. More information on the ministry services can be found in the We are CITZ video.


The BC Data Serviceenables and accelerates a strong and coordinated data ecosystem so that government can best meet the needs of those it serves.Workingclosely with partners and clients, itseeks to ensure that data is used in ways that support better decisions and that the BC Public Service has the data tools, systems and services to deliver modern services. Further it provides trusted technical and strategic guidance, ensures government investments in data management are aligned and efficient, and increases the data capacity and capabilities of the public service.

Specifically, the division delivers public and ministry-facing programs that support government, including:DataBC, Data Innovation Program, Data Science Partnership, and the province's central statistical agency BC Stats.Additionally, it is responsible for the provincial data plan.


BC Stats is responsible for statistics about B.C.'s economy, society, and population and providing high-quality information to support public policy. It is also focused on supporting anti-racism initiatives through data. BC Stats is seeking a statistician to provide leadership on statistical methodologies and standards to the organization, its partners and the provincial statistical community. Our work is focused on the production and dissemination of statistics about the economy, society and general activities and conditions of British Columbia and the people in it for sound policy analysis and decision making, and the Director, Provincial Statistics keeps BC Stats at the forefront of statistical development through the promotion of high statistical standards and best practices and by leveraging emerging technology and tools. As a member of BC Stats senior management team, the Director plays a leadership role in developing and implementing BC Stats strategic vision.


The Director of Client Engagement and Service Delivery is responsible for managing strategic partnerships and relationships with clients and stakeholders, leading the planning, development and delivery of services and leading the strategic transformation of the organization to support new or enhanced service delivery.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia ( .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Related degree or diploma in a technology discipline, business administration or project management, or an equivalent combination of education, training and experience may be considered.
  • A minimum of 5 years' experience at a Sr level managing complex enterprise projects with multiple interdependencies including business transformation and communications.
  • A minimum of 5 years' leadership experience in the creation, improvement and management of data products and services for an organization with a large (i.e. province-wide) complex mandate and a diverse clientele.
  • A minimum of 5 years' experience balancing conflicting values and negotiating/mediating solutions.
  • A minimum of 5 years' experience establishing and reconciling program and project objectives, priorities and budgets, at a Senior level.

Preference may be given to applicants with:
  • Experience leading service design projects, user experience initiatives and/or matrix structured teams.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.


Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Job Category

Leadership and Management

Additional Information
Management and Executive