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BC Liquor Distribution Branch

BAND 2 - Disability Case Management Advisor

Burnaby, BC
Full Time
5 days ago
74,300 to 105,000 per year
About the BCLDB:

At the Liquor Distribution Branch (LDB) our vision of 'Service. Relationships. Results.' is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.

We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations - from supply chain logistics to high-tech solutions, and everything in between. The LDB has been named one of BC's Top Employers 14 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.

In Human Resources (HR), we support a large, distributed organization with a range of services from our Talent & Compensation, Organizational Development & Change, Employee Relations and Investigations, and Organizational Health and Safety teams. You'll get the opportunity to flex your skills in supporting retail, warehouse, and corporate office environments with a unionized employee base. In HR, we know that ensuring employees feel valued and respected and providing opportunities for learning and development is how our business is able to drive efficiencies and profitability.

About this role:

The Disability Case Management Advisor is a professional who handles a high volume of complex situations with tact, diplomacy and sensitivity. Working in a unionized environment, the Disability Case Management Advisor must interpret and apply Collective Agreement language. The Disability Case Management Advisor uses a combination of empathy, strong analytical skills, and a keen attention to detail, to make decisions and recommendations.

Reporting to the Senior Manager, Health and Rehabilitation, the Disability Case Management Advisor works closely with LDB stakeholders to administer all aspects of disability claims. This includes gathering the necessary documentation to support absences, return to work and accommodations. The advisor is responsible for the co-ordination of a variety of services flowing from the Short Term Illness and Injury Plan (STIIP), long term disability and WorkSafeBC programs that are available to LDB employees.

Special requirements and working conditions include the ability to travel overnight within the Province of British Columbia. A successful completion of a criminal record check is required.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position requirements:

Education and Experience:
  • Degree, diploma or certificate in disability management or related field and a minimum of 2 years of recent, related progressive, experience* in disability management, or claims management.


An equivalent combination of education, training and experience may be considered equivalent to the above requirements i.e., 4 years of recent, related progressive experience* in disability management, or claims management may be considered in lieu of the educational requirement.

*Recent, related work experience must have occurred within the last 6 years and must include the following:
  • Managing complex cases applying disability management principles and best practices.
  • Interpreting and applying legislation and/or policy.
  • Providing subject matter expertise in the areas of disability management, return to work practices, and WorkSafeBC claims.
  • Experience working with a unionized environment.
  • Experience interpreting collective agreements.
  • Experience in managing workplace accommodations.

Preference may be given to those candidates with the following:
  • Experience with attendance management programs.

Application instructions:

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:
  • A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
  • Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Kriti Verma, HR Advisor, Talent and Compensation at 604-252-8578.

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

This position is eligible for flexible work arrangements, such as a hybrid work combination of in-office and work-from-home, following the guidelines established for flexible workplaces .

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers .

Job Category

Leadership and Management

Additional Information

Job_Profile_Band 2_Disability_Case_Management_Advisor
Management and Executive