You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
BC Public Service

BAND 2 - Arbitrator

Burnaby, BC
Full Time
3 days ago
66,900 to 94,600 per year
Posting Title

BAND 2 - Arbitrator

Position Classification

Band 2




Burnaby, BC V3J 1N3 CA (Primary)
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA
Victoria, BC V9B 6X2 CA

Salary Range

$66,900.01 - $94,600.06 annually

Close Date


Job Type

Regular Full Time

Temporary End Date


BC Public Service -> Ministry of Housing

Ministry Branch / Division

Office of Housing Construction Standards, Residential Tenancy Branch

Job Summary

Band 2

This position is excluded from union membership.

The expecting starting salary for this position is $78,108.22 annually.

This position can be based out of one of the following Ministry office locations:Burnaby, Kelownaor Victoria, BC. Locations are subject to Ministry operational requirements and space availability at time of offer. We offeropportunity to volunteer to telework (with conditions) as set out in applicable employer policies.

This posting is to establish an eligibility list to fill current and future temporary and permanent vacancies.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

An excellent opportunity to apply your communication and critical thinking skills

The Residential Tenancy Branch is part of the Office of Housing and Construction Standards in the Ministry of Attorney General and Ministry Responsible for Housing. The Branch promotes successful tenancies by providing high-quality, plain language information to landlords and tenants about their rights and responsibilities and by delivering timely, neutral dispute resolution services to landlords and tenants.

Reporting to the Manager, Dispute Resolution, the arbitrator works in a dynamic and often highly volatile environment and must use a high level of discretion and judgment. In all cases, the arbitrator must remain neutral throughout the adjudication process.
The arbitrator is responsible for providing landlords and tenants with an orderly, timely, and effective dispute resolution. The arbitrator conducts hearings in a respectful and effective manner and provides clear, concise and well-reasoned written decisions within established time limits. The arbitrator may also encourage settlements between landlords and tenants.

The work requires independent decision-making combined with the ability to diffuse volatile situations and deal effectively with emotionally charged individuals while focusing on fair outcomes. The arbitrator works in a high volume, demanding and fast-paced environment and must be able to respond promptly to changing priorities and deadlines.

Arbitrators are recognized subject matter experts in the interpretation and application of the Residential Tenancy Act, the Manufactured Home Park Tenancy Act and associated Regulations, Rules of Procedure, and Policy Guidelines. They also apply the common law that relates to landlords and tenants which is not codified in the legislation.

Arbitrators make decisions having considerable long-term impact on the citizens of British Columbia and deliver significant services with ministry-wide implications: deciding whether tenancies must end; ordering landlords or tenants to comply with legislation; and making monetary awards up to $35,000 (a limit statutorily aligned with the Provincial Court, Small Claims Act limit). Orders of possession are enforceable in the BC Supreme court. Monetary orders are enforceable in the BC Provincial Court. An arbitrator is responsible for delivering clear and well-reasoned decisions for each dispute or review consideration within the 30 days prescribed by statute. Often an arbitrator must make and deliver their written decision within hours of the hearing, in order to end or maintain a tenancy relationship.

Our Dispute Resolution Team is an engaged team of highly efficient, knowledgeable, supportive and positive professionals who provide timely, consistent, effective dispute resolution services. We embody best practices, continuous learning, and a culture of continuous and measurable improvement.

As an Arbitrator, you focus on high quality service delivery providing landlords and tenants with an orderly, timely, and effective dispute resolution process. You conduct a high volume of teleconference hearings and occasional face-to-face hearings in a respectful and effective manner and provide clear, concise, and well-reasoned written decisions within established time limits.

This is your opportunity to build your career and to gain a better understanding of all the public service has to offer, such as competitive employee benefits , amazing learning opportunities and a chance to engage in rewarding work with an award winning employer . The BC Public Service encourages a healthy work/life balance that enables you to take advantage of the community and surrounding area in which you live. For more information, please visit What The BC Public Service Offers You.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact .DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE:Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • University degree in public administration, humanities, political science, law, related field or equivalent;* OR
  • An equivalent combination of education and relevant experience may be considered.
  • 3 years of combined recent professional experience in all of the following :
    • Independently applying judgement to interpret and apply legislation, regulations and administrative policy to varied and complex situations to impose decisions that significantly impact citizens or corporations.
    • Responding to complex legal or public policy issues in written format by providing reports and briefing notes to senior decision makers or decisions to citizens and corporations.
    • Effectively using verbal communication skills to direct adversarial legal proceedings or public meetings involving numerous parties with opposing views.
  • Recent and demonstrated professional experience proficiently and simultaneously using MS Office programs, electronic filing systems and web-based database applications.

Willingness Statements
  • Work in a virtual environment
  • Occasional travel is required
  • Often must work with angry or distressed clients

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.


Cover letter: NO -Please do not submit a cover letter as it will not be reviewed.

Resume: YES -Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application; however, itmay notbe used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES -As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT:Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Job Category

Leadership and Management
Management and Executive