The Assistant Sales Manager is responsible for the overall operation of the Department and/ or Departments; he/she is assigned. He/she will take responsibility for the entire store when scheduled as MOD
In particular he/she is responsible for sales; sales development; inventory management, merchandising and housekeeping standards, staff scheduling; hiring; training, motivation and discipline of staff
The Assistant Sales Manager has direct and primary operating relationship with the Sales Manager on a daily basis and his absence the Store Manager.
He/she will achieve the department goals and objectives in conjunction with departmental staff and will regularly be in contact with the Sales Manager.
He/she will also regularly be involved with assortment planning, purchasing, placing orders, and advising cost/retail changes required for both competitive pricing and margin enhancement, therefore you will be working closely with the Merchandising Manager and the Purchasing Department.
To direct departmental staff activities, including lunch and break schedules
Supervise and discipline department staff in accordance with company policies and procedures
To prepare weekly staff schedules (to be approved by the Store Manager) and payroll required time sheet
To contribute in preparing daily work lists as well as ongoing tasks assigned to specific staff members
To supervise the ADM (Assistant Department Manager) and prepare performance reviews for all staff members within the Departments and for the ADM.
To ensure that all staff are put through appropriate orientation, AGP and other training course as required and scheduled
To co-ordinate product knowledge training session with vendors for department staff
To ensure an in-stock position for all items at all times.
Have direct involvement in ordering, follow up and expediting orders
To ensure permanent bin labels and applicable signage is in place at all times
To ensure housekeeping and merchandising standards are monitored with a priority to ensure that aisles are clear
To ensure that merchandise is faced daily
To ensure clip strips and end panels are full and properly signed
To ensure an in-stock position of all promotional items featured on a timely basis, an that they are properly merchandised with appropriate signage, to be coordinated with the Merchandising Manager
To order promotional products through dockets for advertised item in national events in purchase orders to be approved by the Store Manager
To ensure tear-down of promotional signage and events upon the termination of the event
To ensure that featured ends and platforms within the department are properly maintained, signed and stocked and changer on a regular basis in conjunction with the seasons, advertised specials and promotional opportunities
To promote and provide the highest level of customer service throughout the entire store; responding to customer complaints and resolving their complaints where possible
To train staff in positive customer service relations and coach their development in positive and enthusiastic selling skills, using AGP ( A-acknowledge; G- guide; P- provide)
Maintain and monitor Special Orders within your department or departments
To approve price overrides and markdowns
The Assistant Sales Manager is expected to obtain and keep a current pesticide license
To respond at all times in all aspects of customer service in conjunction with
Pesticide or other departmental service calls ( Price checks, carry out etc)
To ensure the store is opened on time with operational staff in place in all departments
As closing manager, to regularly survey the store ensuring that staffing and customer service standards are being maintained throughout the store
At closing, ensure that ALL remaining customers are looked after properly before leaving and that security of the store is well maintained to protect both the staff and the store’s assets
To take additional opening/closing shift for other managers in their absence
Have name on emergency call list for alarm
The Assistant Sales Manager is a revolving member of the Safety Committee and is responsible to assist in identifying, assessing and correcting safety and security risks to the store, its staff and customers
The Assistant Sales Manager is expected to participate in First Aid Training/ Occupational First Aid and respond to calls for medical assistance for staff and customers in the store