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Assistant Manager, Member Services

Vancouver, BC
Full Time
7 days ago
Location:British Columbia (CA-BC),Vancouver
Job Type:Full Time
myWork Options:
*This is a full-time position at the West Broadway branch*
What's the job?
Are you ready to lead a team of all-stars? And no, we're not talking about the Canucks. We're looking for an outstanding leader to fulfill a diverse role in which change is the norm. As theAssistant Manager, Member Services, you'll use your many skills to lead a team of Member Service Representatives in providing Coast Capital's style of simple financial help to our customers.

What you will do every day:
  • Like a well sung duet you work in harmony with theManager, Member Services, to seamlessly coordinate the needs of the branch and achieve the team's goals.
  • Like an everyday super hero you will exceed your customer's expectations with their banking needs.
  • Coach your team of Member Service Representativesin developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.
  • Celebrate your team's successes; whether it be achieving a sales target or helping a team member grow their career within Coast Capital.
  • Exemplify our "How can we help you?" brand while achieving sales, growth and profitability across each area of our business.
  • Using your bean-counting skills to ensure efficient cash management and to oversee all security related matters in keeping with Coast Capital's standards.
  • Create a high-performing team by selecting, engaging, developing and retaining star performers.
  • Break out of the standard banking job and start your career with Coast Capital Savings.

    Who are we looking for?
    While we don't need mathematical geniuses, we do need leadership super stars. We need leaders who understand the importance of "leading from the front" where you bring business strategy to life, shifting the words on a page to an engaging call to action.
  • You've proven your success in a similar position leading front-line employees for a minimum of four years in a bank or credit union.
  • You take pride that you survived and thrived in completing your diploma or degree in Business Administration, Economics or in a related area
  • You proudly hang your Investment Funds in Canada certificate in your office.
  • You are a Zen master of resolving customer complaints with a smile.
  • You are passionate about coaching employees to success, growing and training individuals and rewarding and recognizing employees.
  • You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail.
  • You have strong knowledge in all relevant technology banking systems.
  • Your office wall is cluttered with all of your sales awards and success stories

  • .

    Why join Coast Capital? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
    Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
    A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
    Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
    Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
    Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
    Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
    Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
    An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
    We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
    Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

    Equity, Diversity & Inclusion at Coast Capital At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

    COVID-19 at Coast Capital Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.
    Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.
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