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BC Housing
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Applications Assistants

Reference ID: 90761

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Burnaby, BC
Coquitlam, BC
Vancouver, BC
Job Type icon
Full Time
Job Category icon
Customer Service and Support


  • Join one of BC's Top Employers!
  • Use your customer service experience to help improve the lives of others! 
  • Be part of an exceptional company culture with great employee benefits and a healthy work/life balance! 

Build a career with one of BC's Top Employers! 

BC Housing is a trusted leader and partner in providing housing solutions for British Columbians. Through safe, affordable and quality housing, we truly make a positive difference in people’s lives and communities.

This year, BC Housing has once again been recognized as one of BC's Top 55 Employers and one of Canada's Greenest Employers! That doesn’t happen by accident. We know our team of talented and compassionate employees is our greatest asset and creating a supporting, engaging, forward-thinking workplace is out priority. 

An exciting opportunity awaits! 

We have multiple exciting opportunities for full-time Applications Assistants to join BC Housing on a full-time and short term basis. Based at our conveniently located Burnaby office you will work in a team setting to provide direct customer service and support in the daily operations of the department’s programs, products and service delivery. 

Under the direction of an Applicant Services Supervisor, you will respond to a high volume of inquiries over the telephone, in person, or by correspondence. In this role, you will provide information and assistance to applicants, tenants, non-profit societies, co-operatives, community groups, government agencies, and staff related to the delivery of affordable housing programs.

To qualify for this role, you will have a high school diploma (or equivalent) and some post-secondary training in office systems and procedures, in the field of customer service, or in providing service in a Contact Centre environment. You will also have a minimum of three (3) years of office experience, including at least one (1) year  of experience in providing detailed information to the public. Previous customer service experience in a contact centre environment will be considered an asset. 

You will also demonstrate:

  • The ability to deliver customer service excellence and strong problem-solving skills
  • Excellent communication skills and interpersonal skills, with a solid command of English (both verbally and in writing)
  • The ability to establish and maintain effective working relationships with staff, the public, and housing providers
  • The ability to apply legislation, regulations, operating agreements and other information sources for the purpose of assessing and explaining eligibility
  • Flexibility to adapt to change, and work under pressure in a demanding atmosphere
  • The ability to plan, meet deadlines, and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload
  • Sound knowledge of general office procedures and systems
  • Good mathematical and analytical skills
  • Good working knowledge of computer applications including MS Word and Outlook
  • The ability to type 40 words per minute

The ability to demonstrate patience and tolerance when dealing with a wide range of clients including individuals who have English as a second language, clients with a range of disabilities, and clients who may be upset, distraught, or angry is a crucial aspect of this role. As such, you will need to possess excellent interpersonal skills with good conflict resolution skills to be successful in this role

If you are a detail oriented professional with the ability to multi-task and work in a fast paced environment while working independently and in a team environment, this could be the role for you!  

The benefits of joining a Top Employer! 

We didn't become one of BC's Top Employers and one of Canada's Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace that balances engaging and challenging work with personal development and wellness initiatives.

All of our employees are rewarded with a competitive remuneration package and a host of great benefits, including:  

  • Paid BC Medical Services Plan (MSP) and Extended Health and Dental
  • Short-term illness and injury plus long-term disability benefits
  • Group life insurance and AD&D
  • Public Service Pension plan 
  • Employee and Family Assistance program
  • Canada Savings Bond plan 
  • Professional training, development and career progression opportunities 
  • Generous maternity and parental leave top-up payments
  • Three weeks' annual vacation plus a modified work week option and additional paid personal days 

We're also a social and inclusive team that supports our people through on-going training and learning opportunities. We genuinely appreciate the amazing effort that our people go to each and every day and so we have Rewards and Recognition programs that recognize great effort, long service, environmental awareness, good ideas, and positive change. 

If you are passionate about what you do and want to use your expertise to engage in meaningful and challenging work, please apply to join our team today!  For full details and application instructions, please visit http://jobs.applyfirst.ca/jobs/90761


Posted: November 22, 2017
Closes:January 21, 2018