Analyst, Technical Support

Posted 11 days ago

AI Interview Copilot

Job Details

Full Time

Location

Logan Lake, BC

Job Description

Closing Date: May 20,2025

As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future.

Embrace Courageous Safety Leadership (CSL): At Teck, safety is a core value, central to our work culture. Through programs like CSL, we empower every employee to be a safety leader, fostering a proactive approach to identifying and mitigating risks. As part of our team, you'll contribute to sustaining this safety-first environment, where speaking up and driving positive change are not just encouraged but expected.

Reporting to the Senior Technical Support Analyst, Digital Systems, the Technical Support Analyst, is responsible for providing end-user computing support. This role requires hands-on support with excellent customer service and communication skills to develop positive relationships with clients and technical teams.

To be successful in this role we are looking for someone who has outstanding communication and interpersonal skills, who has exceptional influencing, problem solving, and troubleshooting skills and can translate technical information to people of varying skillsets and backgrounds. Someone who is self-motivated, but collaborates well with a team, and has a passion for continuous improvement.

Responsibilities:

Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
Provide technical support for the installation, configuration, and maintenance of computers, mobile devices, printers, peripherals, and software within defined standards
Collaborate with vendor support teams to troubleshoot and resolve technical issues
Coordinate hardware and software procurement by working with internal procurement teams
Assess user requirements to establish appropriate technology solutions
Respond to support requests via ticketing system, phone, email, and chat, ensuring timely updates and resolutions
Document incident and request history in the ticketing system
Develop and update Knowledge Base articles to support internal documentation
Participate in special projects and IT service management improvements, including Service Desk operations, service requests, and problem management
Advance complex issues to appropriate IT teams while ensuring resolution
Coordinate third-party technical support when necessary and follow up on outstanding issues.
Collaborate with business partners to understand and address IT support needs

Qualifications:

Undergraduate degree in a related field such as Computer Science, Information Technology, or a technical diploma with a combination of relevant experience or certifications
Two to three years demonstrated ability in delivering and supporting information technology services, network infrastructure or relevant experience in an industrial setting, preferably in mining
Knowledge of Microsoft Windows desktop and server Operating Systems, virtualization, Active Directory, and computer networking fundamentals
Experience in Office365, Microsoft Azure, ServiceNow
Understanding ITIL best practices; experience implementing within a project environment would be an asset
Excellent problem-solving, decision-making, and customer service skills.
Ability to work independently and manage multiple tasks efficiently.
Valid drivers license
Working level Spanish is an asset

Why Join Us?

At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.

Enjoy a variety of recreational opportunities, such as hiking, skiing, fishing, and golf! The mine site is a 50-minute drive from Kamloops, B.C. which provides all of the comforts of city living. The mine site is also close to Merritt, Ashcroft, and Logan Lake, which all exude a small town community atmosphere.

Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to:

Annual Performance Bonus
Profit Share Plan
Health Spending Account
Personal Spending Account
Extended Health Care
Dental and Vision Care
Employer Paid Pension Plan
Life Insurance and Disability Coverage
Paid Sick Leave, Vacation and Holidays
Telemedicine through Maple Virtual Care
Employee and Family Assistance Program (EFAP)

Salary Range:$74,000 - $92,000

The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.

About Teck Resources

Teck is Canada’s largest diversified resource company, committed to responsibly providing products that are essential to building a better quality of life for people around the world. Our business units focus on steelmaking coal, a critical ingredient in steel production; zinc, used to galvanize and protect metals; copper, essential for electronics, power generation and transmission; and energy, necessary to meet growing global demand. Headquartered in Vancouver, British Columbia (B.C.), Canada, we own or have interests in 12 operating mines, one large metallurgical complex, an oil sands mining and processing operation, and several major development projects in North and South America. We offer opportunities across a wide range of activities related to exploration, development, mining and minerals processing, including smelting and refining, health and safety, environmental protection, materials stewardship, recycling and innovation and technology. Our people are our greatest resource. Teck was built by people with vision, creativity and ideas. Join the Teck team and become a part of that long tradition.