Alternate Mortgage Solutions Specialist

Location: Help Headquarters
Job Type: Full Time Regular
myWork Program: Hybrid

Corporate Responsibility:

At CCS, one of our goals is to be recognized as one of Canada's leading companies. We strive to have a positive economic, environmental and social impact, providing responsible leadership in the marketplace, the workplace and in the communities where we live and work. We operate in a regulated environment whereby public trust is paramount. As a company and as employees, we will conduct ourselves with the highest standards of integrity and professionalism without exception, at all times.

Job Purpose:

The Alternate Mortgage Solutions Specialist is dedicated to building better futures together by providing mortgage solutions to members when Coast Capital cannot fulfill a mortgage within its policies and current channels. This position will work with these members to refer their business to one of our external lending partners who will work with the members to fulfill their mortgage.

Accountabilities:

Develop and follow up on all leads and contacts to guarantee opportunities are maximized, thinking like a member to understand and anticipate their needs.

Review declined mortgages and reach out to members to determine if they are still interested and if so, refer to our external lending partners.

Provide guidance and support to the Mobile Mortgage Specialist team, Branch and AC sales teams on what our Alternate Lenders can provide for Mortgage opportunities that don't fall within our policies.

Proactively reach out to Realtors, Developers and network to promote referrals to Coast Capital for mortgage opportunities, delivering results through effective actions and decisions.

Foster relationships with our external lending referral partners to ensure consistent service delivery, being open, honest, and clear in all communications.

Stay up to date on products offered by our external lending partners, ensuring that we provide the best referral option when a member fits the profile.

Underwrite mortgages, ensuring compliance requirements with Coast Capital policies and procedures and external regulatory bodies are met. Responsible for full review and assessment of documentation, calculations and underwriting of all applications received from internal referrals.

Collaborate with Retail, Mobile Mortgage Specialists, and other departments to restructure mortgage applications in order to support the financial well-being of our members, lifting each other up through teamwork.

Work cohesively with partners to ensure a consistent image in service delivery both externally to attract new members and internally to retain and build on previously established relationships with Coast. This includes outbound calling and collaboration with branches and the Advice Centre for additional opportunities.

Skills & Qualifications:

Education: High School plus some post-secondary education.

Experience: 4 - 6 years dedicated within mortgage sales, with strong all-round lending experience and excellent skills in building credit files and underwriting.

Demonstrated strong business development skills with a proven track record of being both a hunter and a gatherer, adept at identifying new opportunities, generating leads, and nurturing client relationships to drive sales and achieve targets.

Proficient with technology including but not limited to the technical interface program used to submit applications to external lending partners.

Strong working knowledge of Coast's internal CALMS lending system.

Strong sense of entrepreneurship, acting like an owner to take responsibility and lead by example.

Well-established network of contacts (COI's) and ability to generate and convert pipeline opportunities.

Willing to work flexible hours based on client availability in a flexible hybrid working environment.

Demonstrated ability to work well with deadlines in a changing environment and perform multiple tasks effectively.

Excellent written and oral communication skills with proven ability to present information in a clear and concise manner.

Comfortable in exploring and capturing member needs and helping them find and recommend solutions, living our purpose in every action.

Equity, Diversity & Inclusion at Coast Capital
Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.


Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.