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Paladin Security
Paladin Security Logo

Alarm Monitoring Operator

Reference ID: Burnaby
Customer Service and Support
Law Enforcement and Security
Full Time
Burnaby, BC     

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Paladin Security is a leader in the Canadian security industry, providing full service security solutions to its clients in sectors including healthcare, infrastructure, institutions, property management, energy and government.  Our Operations Centre ensures a constant communication link between Paladin employees, clients, and management, and it provides a centralized escalation point 24 hours a day, 7 days a week.

Experience in security or alarm monitoring would be valuable, as well as experience in a call center or dispatching role. The Operator must have the ability to communicate effectively with emergency personnel, mobile officers and our clients.


  • Act as the first line of contact for our clients, handling all calls in a professional and calm demeanor
  • Provide exceptional customer service
  • Maintain a good rapport with all Paladin employees and management
  • Remain cognizant of the confidential information that must be handled by this position
  • Dispatch alarm response calls effectively, concisely, and within designated time frames
  • Respond to alarms in a timely manner while ensuring all account instructions are followed
  • Ensure all mobile alarm dispatches are properly documented
  • Accurately update alarm accounts
  • Perform other tasks as required


  • Lead, plan, organize, delegate and problem solve
  • Keen attention to detail
  • Strong computer knowledge and proficiency in Microsoft Office
  • Communicate effectively, both written and verbal
  • Ability to deal with others effectively
  • Function effectively in a fast paced and stressful environment
  • Professionalism in all situations
  • Ability to prioritize based on severity of the call

Posted: October 18, 2016
Closes:December 17, 2016
Email Address:
Company Info
5001-10,000 employees

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About Paladin Security

Paladin Security has the highest pre-employment standards in the security industry. In fact, a large part of our clients' satisfaction is derived from the people we attract and retain over the long...