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Advertising Operations Coordinator

On behalf of DFO Global Performance Commerce - its subsidiary Verve.  DFO is on a mission to deliver superior eCommerce software, marketing, and products to make the world a better place.

ABOUT US:

Verve Direct is a team of media buyers, network affiliates, ad technologists, and marketers, focused on powering growth for our various clients globally. We help brands acquire more customers - more profitably - in markets around the world by bringing together, within our unique marketplace, a variety of different products and tracking partners.

The Advertising Operations Coordinator works with our Advertising Operations department, and is responsible for the coordination and provision of work tickets globally relating to the onboarding, management, and web tracking of clients - while maintain a high and cordial level of customer service.

What you will be doing:

On a ticketing/request basis system, reporting to our Chief Information Officer, you will be responsible for:

  • Delivering a high level of customer service, online and through various platforms, to internal and external stakeholders
  • Learning and mastering the primary systems and tools we use in Operations – Browser Console, Google Tag Manager, Google Analytics, Everflow, and more
  • Working independently with clients and internal stakeholders to determine and resolve ad tracking issues, tracking discrepancies, etc.
  • Acting as a primary point of contact for troubleshooting live campaigns on traffic sources such as Facebook, Instagram, Google Ads, YouTube, Outbrain, Criteo and more
  • Coordinating with our global ad operations, product, sales, FE dev and analytics teams to launch new campaigns, troubleshoot, and coordinate the development of new marketing assets
  • Authoring and maintaining user-friendly documentation for team members and potential users and assisting in any team-wide tasks as such.
  • Meeting minimum productivity standards as dictated by the team lead via one-on-ones, quarterly planning, and so forth.

You will be mentored by a senior colleague in this field throughout your time here, or otherwise until you become a senior colleague yourself!

What you bring to the table:

  • Bachelor’s degree in Social Sciences, Computer Sciences, and Business/Commerce (any concentration/focus)
  • Some basic knowledge of HTML, CSS, and Javascript
  • Proven track record of high-quality service with internal or external stakeholders in a corporate environment
  • A high attention to detail and pride in your work
  • You consider yourself tech savvy, and someone who cannot stand to see an inefficient process stand
  • A keen eye for requirements gathering and problem solving
  • A genuine interest and desire to craft a career in eCommerce
  • BONUS – Any experience using Google Tag Manager to set up tracking pixels, custom triggers, and scripts
  • BONUS – Any experience with one of : Everflow, CAKE, HasOffers, HitPath, Thrive, Voluum, etc.
  • BONUS – Experience with any of browser console (network, sources, element), Python, Javascript
  • BONUS – Customer service experience or marketing coordinator experience in any ecommerce environment

Please note if any of the above items are misreported in your applications or resume, your interview will be terminated immediately if discovered, and you will not be considered for the position.

BENEFITS:

  • Attractive salary and benefits
  • Best hardware
  • Medical Premium Insurance
  • Yearly learning allowance
  • Yearly performance bonus
  • Senior mentorship and intra/inter team growth opportunities; this is a great role to get your feet wet in the world of online marketing!

DFO CULTURE:

  • Exciting and diverse team, all around the world!
  • Value given to ideas and opinions
  • Friendly coworkers!
  • Hosts of the Best Performance Marketing Party in the world
  • Valuers of innovation

HOW TO APPLY:

  • Please apply with your cover letter, resume, and your portfolio if you have one.
  • Apply Now! If you love eCommerce
Category
Customer Service and Support Information Technology Sales and Marketing