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Windward Software Logo

Advanced Support Technician

Reference ID: JE75DzVY4cp2

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Job Location icon
Penticton, BC
Job Type icon
Full Time
Job Category icon
Customer Service and Support

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Do you have great technical skills and enjoy working with customers to solve problems? If so, this could be the job for you!

Windward Software has thousands of clients using our software world-wide. If they run into a technical issue time is money and they must be up and running as quickly as possible. You will play a key role in providing telephone technical support to these customers in a professional and efficient manner.

We are looking for an analytical problem-solver with exceptional communication and customer service skills to work through and resolve complex technical customer support issues. Your solid work ethic, meticulous attention to detail and ability to prioritize your workload is important to overall customer satisfaction.

In order to best support our customers, you should have advanced knowledge of PC hardware, operating systems, software installations and configuration, some database knowledge and basic networking and printer knowledge. Ideally, in depth knowledge of ERP software is needed, however if you have the aptitude and drive to quickly learn new technologies, we will provide in-house training.

A Diploma or Degree in a relevant discipline and/or A+ and MSCE certifications or equivalent experience is required along with previous experience providing technical support via telephone.

Due to the nature of the position emergency support coverage off regular working hours on a rotating basis is required, as well as a valid BC Driver's license and Passport.

We offer a fun, yet professional working environment where we work hard, but make time for some fun. We celebrate successes, birthdays, hold golf tournaments and other social activities. It doesn't hurt that our office is a stones' throw from the beach! Discounted gym memberships, a games room and other benefits are also offered to our employees.

How to Apply
If you wish to be considered for this opportunity with us at Windward Software, please send your resume along with a cover letter telling us about yourself to [email protected]

Please note, this is not a remote position. While we appreciate all applicants, only those short-listed will be contacted. Thank you.

Posted: February 23, 2018
Closes:April 24, 2018