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BC Public Service

ADMN O 27R - Senior User Experience Researcher

Full Time
2 days ago
80,652 to 91,992 per year
Posting Title
ADMN O 27R - Senior User Experience Researcher

Position Classification
Administrative Officer R27


Work Options

Multiple Locations, BC CA (Primary)
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA

Salary Range
$80,652.20 - $91,992.70 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Post-Sec Ed & Future Skills

Ministry Branch / Division
Post-Secondary Digital Policy and Programs Branch, Post-Secondary Policy and Programs

Job Summary

An excellent senior opportunity for a dedicated professional

The Post-Secondary Digital Policy and Programs Branch improves the delivery of programs and services to the post-secondary system, learners and their supports through a coordinated approach to online learning and service delivery. The branch builds capacity within the ministry to maximize opportunities to showcase the various education pathways available to learners through strategic digital service transformation, ultimately providing improved information and tools to better support the student's journey.

The Senior User Experience Researcher supervises a team of researchers and content strategists to develop and deliver research studies to inform and guide the development of scalable digital products, ensuring the end product meets user and stakeholder needs.

Job Requirements:
  • Degree in a design discipline, social sciences, humanities, or a related field. An equivalent combination of education and experience may be considered.
  • Three (3) years of experience with user-centered design practices gained working in a user-experience research/design capacity.
  • One (1) year experience with quantitative and qualitative research methodologies.

Preference may be given to applicants with:
  • Experience designing and executing research plans using leading UX and service design practices (co-design, usability testing, in-situ interviews, observation, data analysis, comparative analysis, etc.), determining the most effective methods at each stage of the work.
  • Experience documenting and communicating user insights to project teams and to senior leadership (journey maps, lo-fi prototypes, etc.).
  • Experience working in an agile development environment with User Experience teams, designers and developers to create iteratively and improve digital products and services.
  • Master's degree in a design discipline, social sciences, humanities, or a related field.

For questions regarding this position, please contact .

About this Position:
An eligibility list may be established to fill future temporary and permanent vacancies.
This position can be based in any of the following Ministry of Post-Secondary Education and Future Skills offices: Victoria or Vancouver.
Flexible work options are available; this position may be able to work four (4) or more days at home per week subject to an approved telework agreement.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Administrative Services
Administrative Maintenance and Technicians