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BC Public Service

ADMN O 24R - Senior Project Manager, Industry Development

Location
Vancouver, BC
Details
Full Time
3 days ago
Salary
69,185 to 78,814 per year
Posting Title

ADMN O 24R - Senior Project Manager, Industry Development

Position Classification

Administrative Officer R24

Union

GEU

Location

Vancouver, BC V6B 0N8 CA (Primary)

Salary Range

$69,185.43 - $78,814.47 annually

Close Date

11/29/2022

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Destination BC Corp.

Ministry Branch / Division

TACS/ Destination BC

Job Summary

Senior Project Manager, Industry Development
Administrative Officer R24


Amendment (Nov 21): The salary has been amended to reflect the 19 th BCGEU Main Agreement.

If you are interested and you meet the selection criteria please respond to this link with your cover letter and CVprior to 4 PM on November 29, 2022.

You must be a Canadian citizen or permanent resident to apply for this full-time opportunity.

The initial salary for this position will start at the beginning of the listed salary range with the opportunity to advance up the pay grid in annual increments. An eligibility list may be established.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

Destination BC is recognized globally for our strong, authentic brand, our award-winning creative and leading-edge marketing, and our destination management strategies. We work hard, play to our strengths, support each other unreservedly, and consider it a privilege to share the transformative power of BC's experiences with the world. We offer the opportunity to love what you do by engaging in exciting and innovative work and immersing yourself in a collaborative work culture that is committed to empowerment and employee learning and development. Our primary workplace model is a combination of in office and work from home based on a split week giving you the best of both worlds.

We are a provincially funded, industry-led Crown corporation that supports a strong and competitive future for BC's tourism industry through a combination of global marketing, destination development, industry learning, cooperative community-based programs, and visitor servicing. The Corporation strives to grow sustainable social, cultural, environmental, and economic benefits for all British Columbians through the encouragement and promotion of responsible travel. Destination BC receives approximately $52 million each year, out of a Provincial investment of about $140 million in BC's tourism ecosystem. These investments help to improve the visitor experience, support businesses and communities, and strengthen BC's worldwide reputation as a destination of choice. For more information about Destination BC's programs and services, please visit www.DestinationBC.ca .

Destination BC is committed to ensuring diversity, equity, and inclusion within our organization and in all aspects of our work, and welcome applications from all qualified job seekers. If you are an applicant with a disability, we will ensure workplace accommodations are in place to enable you to do your best work.

A safe and respectful workplace for all employees is a leading priority for our organization, and as part of this, we are committed to the health and safety of our employees, industry partners, sub-contractors, and community during COVID-19 and beyond.

For inquiries regarding accommodation requirements, or to learn more about our commitment to the health and safety of our employees during COVID-19, please contact dbccareers@destinationbc.ca. For more information about Destination BC's programs and services, please visit www.DestinationBC.ca .

Indigenous Applicant Advisory Service is available to applicants who self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor, by email: IndigenousApplicants@gov.bc.ca or by phone: 778-698-1336.

PURPOSE OF POSITION

As part of the Destination Management Division, the Industry Development business unit develops, tests and provides learning initiatives, either led or enabled by Destination BC, that support tourism business partners in their efforts to deliver outstanding guest experiences, effective marketing, and tangible business results, leading to a stronger competitive position for British Columbia.

Through educational products, tools, technology, and the sharing of insights, the Industry Development business unit is committed to providing BC's tourism industry with the knowledge and capabilities to compete and prosper in today's competitive tourism marketplace.

Reporting to the Manager, Industry Development, the Senior Project Manager will provide project management leadership to identify, research, develop, implement and evaluate best in class, industry-facing tourism learning programs and resources that support the corporation's strategic direction to provide value to BC's tourism industry and enhance the province's tourism competitiveness. These programs include subjects in digital marketing, experience and product development, and other tourism-related subjects. Programs are delivered through workshops, webinars, guides, or other delivery formats, ensuring broad access to learning resources for the tourism industry across the province. The Senior Project Manager is responsible for the cost effective, consistent application of standards, policies, and procedures for all learning programs and projects delivered by Destination BC.

The Senior Project Manager maintains professional working relationships with internal Destination BC departments, external partner organizations (I.e., Small Business BC, BC Destination Management Organization Association, PacifiCan, etc.) and contractors and with tourism organizations and businesses to achieve strategic corporate priorities, drive alignment and facilitate stakeholder engagement and enhanced learning through programs, services and projects that can significantly benefit BC's tourism industry. The Senior Project Manager is also responsible for the maintenance of the Learning Centre, ongoing promotion of unit programs, and tracking of KPIs and program evaluation.

SPECIFIC ACCOUNTABILITIES
  • Identifies corporate learning and industry engagement priorities by conducting interviews with assigned internal teams and conducts research on industry learning needs through available data sources, commissions new research as necessary, and consultation with external business partners.
  • Conducts detailed planning and analysis to understand and manage learning project and program costs (i.e. resources and materials), benefits (i.e. achieving corporate objectives), approaches (i.e. online, workshops) and options.
  • Evaluates, applies judgment and prepares and presents learning program and project charters, issue papers, briefing notes and recommended implementation plans to Manager and internal business units, as appropriate, for approval.
  • Manages the full project lifecycle (initiation, planning, implementation and closure) in the development and delivery of new learning initiatives and resources. Projects and programs range in level of complexity (i.e. ranging from regularly scheduled webinar series to a pan-provincial, 6-month learning program) and may be completed using internal resources and/or external suppliers.
  • Supervises, trains and coaches Industry Development Coordinator staff member.
  • Monitors progress and takes/recommends corrective action to ensure programs and projects are on time, within project/program budget allocations, meets quality standards and prepares related reports for Manager.
  • Procures, evaluates and recommends to Manager contractor proposals that provide valid solutions to achieve unit objectives. Prepares and manages related contracts and ensures compliance with deliverables, resolves routine issues and escalates non-compliance.
  • Identifies improvements and best practices for future initiatives based on outcomes of post-project and program evaluations to ensure learning initiatives are effective and achieve desired results. Establishes priorities for future revisions in projects and programs that are ongoing.
  • Manages external relationships to ensure tourism business partners (government, RDMOs, CDMOs and other partners) are informed on, engaged in and supportive of Destination BC's marketing initiatives and learning programs, facilitating alignment and collaboration. This proactive outreach can include calls, meetings, consultations, and presentations in various communities across the province.
  • Provides information and advice to the tourism industry, communities and other business partners on Destination BC programs and activities in relation to industry learning.
  • Develops and enhances learning resources and contributes to Corporate Communications by writing and editing widely-distributed materials, ensures materials are in keeping with the Destination BC corporate brand guidelines and style guide, ensures language is easily understood, and that resources are approved and distributed/promoted.
  • Participates in project management, program area business planning, supports budget tracking with variance reports and invoice processing and reporting of program area performance to meet service plan objectives.
  • Stays current on best practices in tourism industry trends, online and offline training delivery technology, adult learning, and is conversant on industry training subject matters such as programmatic marketing, retargeting, analytics, sustainability and tourism trends.
  • Represents Destination British Columbia at meetings and events with key stakeholders including Destination Marketing Organizations, tourism businesses, and community officials, as directed by the Manager. This includes preparing and delivering formal presentations.


  • JOB REQUIREMENTS
    • A post-secondary education in business administration, public administration, tourism or related field. Or, an equivalent combination of education and related experience.
    • Formal project management training/education and/or 3 years' experience in managing projects of various scope and size.
    • 3 years' experience in stakeholder management, issues management and industry development.
    • Exceptional written/oral communication, relationship building, and negotiation skills.
    • Minimum of 2 years' experience overseeing the work of others (employees or consultants) and experience with procurement cycles and resource and budget management.
    • Experience building relationships and/or supporting learning and development in Indigenous communities is considered an asset.
    • A minimum of three years' managing budgets, financial processes and contracts.
    • Proven problem-solving, organizational and leadership skills.
    • Demonstrated experience advising management and stakeholders and building consensus on approach to managing project risks, industry trends and opportunities for best results.


    COMPETENCIES:
    • Planning, Organizing and Coordinating involves proactively planning, establishing priorities and allocating resources. It is expressed by developing and implementing increasingly complex plans. It also involves monitoring and adjusting work to accomplish goals and deliver to the organization's mandate.
    • Leadership implies a desire to lead others, including diverse teams. Leadership is generally, but not always, demonstrated from a position of formal authority. The "team" here should be understood broadly as any group with which the person interacts regularly.
    • Holding People Accountable involves setting high standards of performance and holding team members, other government jurisdictions, outside contractors, industry agencies, etc., accountable for results and actions.
    • Managing Organizational Resources is the ability to understand and effectively manage organizational resources (e.g., people, materials, assets, budgets). This is demonstrated through measurement, planning and control of resources to maximize results. It requires an evaluation of qualitative (e.g., client satisfaction) and quantitative (e.g., service costs) needs.
    • Impact and Influence is the ability to influence, persuade, or convince others to adopt a specific course of action. It involves the use of persuasive techniques, presentations or negotiation skills to achieve desired results.
    • Relationship Building is working to build or maintain ethical relationships or networks or contacts with people who are, or may be, potentially helpful in achieving work-related goals and establishing advantages. These people may include customers, clients, counterparts, colleagues, etc.
    • Results Oriented is a concern for surpassing a standard of excellence. The standard by be one's own part performance (striving for improvement); an objective measure (achievement orientation); challenging goals that one has set; or even improving or surpassing what has already been done (continuous improvement). Thus, a unique accomplishment also indicates a Results Orientation.
    • Sustained Learning & Development means continually increasing your ability to build and maintain respectful and effective relationships with Indigenous peoples. Central to this competency is appreciating that there are many cultural understandings of knowledge and ways of working that have legitimacy and deserve respect - and therefore require our continual learning and development, including direct exposure to cultural and community ways. It includes an eagerness to continually reflect upon and asses your own level of cultural agility and competence, self-awareness and expertise. It means being willing to learn in new and different ways and appreciating how diverse ways of thinking and acting can ensure the success of the BC Public Service in supporting Indigenous self-determination.


    ORGANIZATION CHART

    Vice-President, Destination Management

    Director, Industry Partnerships and DEIA

    Manager, Industry Development

    Senior Project Manager, Industry Development (x3)

    Industry Development Coordinator

    HOW TO APPLY & APPLICATION REQUIREMENTS:

    In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the job requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the above Job Description. A Criminal Record Check (CRC) will be required.

    A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

    A resume is required as part of your application. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

    As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses to this questionnaire will be used to shortlist applicants against the job requirements.

    Please allot approximately 30 minutes to complete the application.

    Only applications submitted using the online application portal will be accepted.

    Job Category

    Administrative Services
    Category
    Administrative Maintenance and Technicians