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BC Public Service

ADMN O 24R - Case Manager

Victoria, BC
Full Time
5 days ago
73,855 to 84,134 per year
Posting Title
ADMN O 24R - Case Manager

Position Classification
Administrative Officer R24


Work Options

Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$73,855.42 - $84,134.34 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Attorney General

Ministry Branch / Division
Environmental Appeal Board

Job Summary

Contribute to the administration of justice in a diverse legal environment

The Case Manager provides support for seven (7) independent adjudicative tribunals: the Community Care and Assisted Living Appeal Board, the Environmental Appeal Board, the Financial Services Tribunal, the Forest Appeals Commission, the Hospital Appeal Board, the Skilled Trades BC Appeal Board and the Energy Resource Appeal Tribunal.

Each tribunal is governed by a different statute. They hear appeals from decisions made under twenty-two (22) different statutes and various associated regulations. The tribunals are supported by one administrative office which provides appeal registry services, legal advice, research support, systems support, financial/administrative services, and communication strategies throughout the province.

The Case Manager is responsible for processing and managing all appeals for all seven (7) tribunals from intake to appeal hearing to file closure. This position is unique due to the number of agencies it serves and the scope of knowledge and skills required to serve those agencies. The responsibilities include: initial jurisdictional assessment of the appeal; overseeing the intake, screening, processing and tracking of appeals; conducting case management conferences; analyzing the file and identifying preliminary issues and providing advice regarding operational and procedural issues; procedural decision-making; conducting informal Alternate Dispute Resolution ("ADR") and identifying cases amenable to formal ADR; hearing panel preparation; post-adjudication panel support; and file closure. This position is the primary contact for parties, legal representatives, panel members, court recorders, contractors for hearings, and the public, and also speaks at full Board meetings. The Case Manager often deals with highly emotional participants in confrontational situations and assists all seven (7) tribunals minimize costs by resolving disputes early and minimize costly preliminary decisions and decisions on the merits by members.

The Case Manager operates with a high degree of autonomy in high-pressure, dynamic, time-sensitive, politically sensitive and contentious environments, in which each agency must consider the legislative and common law (administrative justice) rights of the appellant, respondent, third parties and participants. The Case Manager works with sensitive, confidential and high profile matters in an appeal process that is subject to public scrutiny, review by the courts, and has a significant impact on the public perception of each tribunal. Essential for this position is: knowledge of administrative law principles as well as the governing legislation, directives, policies and guidelines for each of the seven tribunals; confidence; good judgement; excellent communication skills; tact; discretion; and respect for confidentiality.

This position reports to the Vice Chair/Registrar of the Environmental Appeal Board, which provides administrative support for the Forest Appeals Commission, Energy Resource Appeal Tribunal, and to the Director of Supported Boards, who oversees administration of the Community Care and Assisted Living Appeal Board, Financial Services Tribunal, Hospital Appeal Board, and the Skilled Trades BC Appeal Board.

Job Requirements:

• Degree in Law, a diploma or degree related to business, public administration or dispute resolution, OR an equivalent combination of relevant education and experience.
• Three (3) years' experience interpreting and applying legislation, regulations and policy in complex situations.
• Experience managing high-volume case loads with a view to customer/user service.
• Experience writing clear and concise letters, reports or decisions.
• Experience using non-adversarial dispute resolution techniques to resolve disputes in sensitive and contentious circumstances.
• Experience providing culturally sensitive, timely, respectful, quality service to the public in a high-volume, fast-paced environment.
• Experience supervising staff.
• Experience developing effective working relationships with key internal and external partners.
• Experience with database applications including Word, Excel, Outlook, Power Point.

Preference may be given to applicants with:
• Experience applying the theories and principles of administrative law and rules of evidence.
• Investigative experience, gathering and securing of relevant information.

For questions regarding this position, please contact .

About this Position:
Currently there is one (1) permanent opportunity in Victoria.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Administrative Services
Administrative Maintenance and Technicians