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BC Public Service

ADMN O 21R - Case Manager

Victoria, BC
Full Time
6 days ago
63,446 to 72,142 per year
Posting Title

ADMN O 21R - Case Manager

Position Classification

Administrative Officer R21




Victoria, BC V9B 6X2 CA (Primary)

Salary Range

$63,446.31 - $72,142.65 annually

Close Date


Job Type

Regular Full Time

Temporary End Date



BC Public Service -> Attorney General

Ministry Branch / Division

AG/Environmental Appeal Board

Job Summary

Case Manager
Administrative Officer R21

We currently have one temporary opportunity available until June 30, 2023. A permanent appointment may result from this temporary opportunity.
An eligibility list may be established to fill future temporary and permanent vacancies.
We offer flexible work arrangements, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies to work up to two (2) days per week from home after training has been completed.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

Contribute to the administration of justice in a diverse legal environment

The Case Manager provides support for seven (7) independent adjudicative tribunals: the Community Care and Assisted Living Appeal Board, the Environmental Appeal Board, the Financial Services Tribunal, the Forest Appeals Commission, the Hospital Appeal Board, the Industry Training Appeal Board and the Oil and Gas Appeal Tribunal.

Each tribunal is governed by a different statute. They hear appeals from decisions made under twenty-two (22) different statutes and various associated regulations. The tribunals are supported by one administrative office which provides appeal registry services, legal advice, research support, systems support, financial/administrative services, and communication strategies throughout the province.

The Case Manager is responsible for processing and managing all appeals for all seven (7) tribunals from intake to appeal hearing to file closure. This position is unique due to the number of agencies it serves and the scope of knowledge and skills required to serve those agencies. The responsibilities include: initial jurisdictional assessment of the appeal; overseeing the intake, screening, processing and tracking of appeals; conducting case management conferences; analyzing the file and identifying preliminary issues and providing advice regarding operational and procedural issues; procedural decision-making; conducting informal Alternate Dispute Resolution ("ADR") and identifying cases amenable to formal ADR; hearing panel preparation; post-adjudication panel support; and file closure. This position is the primary contact for parties, legal representatives, panel members, court recorders, contractors for hearings, and the public, and also speaks at full Board meetings. The Case Manager often deals with highly emotional participants in confrontational situations.

The Case Manager operates with a high degree of autonomy in high-pressure, dynamic, politically sensitive and contentious environments, in which each agency must consider the legislative and common law (administrative justice) rights of the appellant, respondent, third parties and participants. The Case Manager works with sensitive, confidential and high profile matters in an appeal process that is subject to public scrutiny, review by the courts, and has a significant impact on the public perception of each tribunal. Essential for this position is: knowledge of administrative law principles as well as the governing legislation, directives, policies and guidelines for each of the seven tribunals; confidence; good judgement; excellent communication skills; tact; discretion; and respect for confidentiality.

This position provides functional supervision to the Appeals Clerk and the contracted hearing recording secretaries (court recorders).

This position reports to the Vice Chair, Service Delivery of the Environmental Appeal Board, which provides administrative support for the Forest Appeals Commission, Oil and Gas Appeal Tribunal, and to the Director of Supported Boards, who oversees administration of the Community Care and Assisted Living Appeal Board, Financial Services Tribunal, Hospital Appeal Board, and the Industry Training Appeal Board.

The Benefits

The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. To learn more, watch Working For The BC Public Service . In addition, the BC Public Service is an award winning employer in British Columbia, including such accolades as being one of BC's Top Employers for 2022, one of Canada's Top 100 Employers for 2022 and one of Canada's Top Family-Friendly Employers in 2022. The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia ( .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

Required education and experience:
  • Degree in Law, a diploma or degree related to business, public administration or dispute resolution, OR an equivalent combination of relevant education and experience.
  • Three (3) years' experience interpreting and applying legislation, regulations and policy in complex situations.
  • Experience writing clear and concise letters, reports or decisions.
  • Experience using non-adversarial dispute resolution techniques to resolve disputes in sensitive and contentious circumstances.
  • Experience providing culturally sensitive, timely, respectful, quality service to the public in a high-volume, fast-paced environment.
  • Experience developing effective working relationships with key internal and external stakeholders.
  • Experience with database applications including Word, Excel, Outlook, Power Point.

Preferred experience (may not be required):
  • Experience applying the theories and principles of administrative law and rules of evidence.
  • Investigative experience, gathering and securing of relevant information.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.


Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Job Category

Administrative Services, Court and Judicial Services
Administrative Maintenance and Technicians