Administrative Coordinator, Physician Practice Enhancement Program

Full-time, permanent

Reporting to the clinic assessment manager, the administrative coordinator is responsible for processing and coordinating office assessments, understanding and implementing quality improvement processes, coordinating the implementation of tools and resources to standardize and improve processes, and supporting project development and maintenance as needed.

Duties include but are not limited to the following:

• ensure all activities pertaining to office assessments such as sending, receiving, scoring and follow-up action plans are completed in a timely manner
• develop processes, procedures, and reports resulting from submission of evidence for office assessments
• ensure recommended actions are implemented; monitor and assess the effectiveness of actions
• escalate process issues to the manager in a timely manner
• communicate with registrants and provide information as needed to community-based offices regarding College practice standards and program assessment standards
• identify requirements and areas of non-compliance to be addressed by the office including timeframes for completion
• ensure accurate data entry and assessment recording in relevant databases and program evaluation frameworks, maintain tracking spreadsheets and databases
• coordinate the collection, measurement and reporting of key performance indicators; respond and adjust processes based on the key performance indicators
• seek operational efficiencies, identify areas of concern to focus on, and present potential solutions and contribute to information dissemination
• adapt strategies to implement quality improvements
• maintain the quality improvement processes
• collaborate with the data analyst regarding data points and improvements
• collaborate with the team to implement new or update current processes, structures and quality improvement systems to ensure the team are operating under a consistent set of guidelines
• assist with the planning and implementation of quality improvement initiatives and projects
• ensure effective methodologies are used in assessment and post-assessment activities
• participate in program evaluation and recommend quality improvements for various activities
• ensure projects are kept on track, participants are supported and training events are delivered
• participate in projects assigned by the program manager relating to assessments and quality improvement

• establish and maintain effective relationships and ongoing communication with clinics, external organizations and internal College departments
• respond to inquiries in a professional and timely manner
• promote teamwork and share appropriate information with staff in a timely manner

Administrative support

• draft and edit template letters as required, ensuring consistency in language and style
• assist in the development of other forms or materials as they arise
• schedule and book various meetings, both internal and external, confirm attendance of guests, distribute material, arrange necessary IT equipment and catering requirements
• provide administrative support to the program as required

Skills and qualifications

Required skills and qualifications include:

• bachelor’s degree in health care or a related field, or an equivalent combination of education and experience
• three years of related experience in a health-care setting ideal
• knowledge/courses in quality improvement or quality improvement methodologies an asset
• working knowledge of Microsoft Office applications
• strong problem-solving skills
• able to work independently and as a team member
• high level of initiative
• excellent oral and written communication skills
• excellent administrative and organizational skills
• proven ability to perform multiple tasks, balance continuous demands and priorities, and meet deadlines
• strong attention to detail skills
• strong interpersonal skills
• ability to exercise good judgment in recognizing scope of authority and protecting confidential information
• analytical thinker

The compensation range for this position is $54,453 to $68,066 per year.