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Account Support Coordinator

Reference ID: 72625b
Sales and Marketing
Full Time
Coquitlam, BC     
Port Coquitlam, BC     
Port Moody, BC     

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With over 45 years of experience, kostklip® is one of the largest Canadian manufacturers of in-store communication and merchandising solutions for the retail industry, including grocery and drug stores. Kostklip® helps retailers develop shelf edge programs to communicate marketing messages, promote their brand and lower operational costs. In-house Engineering and Manufacturing allows for flexibility and custom capabilities to meet and exceed customer requirements while providing high quality products.

About the Opportunity

Due to growth, kostklip® is seeking two Account Support Coordinators to join our fun and fast-paced team environment in Port Coquitlam, BC.  

Supporting one of our Regional Account Managers, you will use your strong customer service orientation to: 

  • Demonstrate strong product knowledge and build strong working relationships with customers; 
  • Research past orders and prepare forecasts to recommend appropriate product enhancements and increase sales;  
  • Process purchase orders and related paperwork, including updating the CRM, customer files, return goods authorization, etc;
  • Correspond with customers and the Operations team on stock levels, shipping, payment and delivery;
  • Provide account follow-up to close open quotes and troubleshoot customer inquiries;  
  • Manage annual pricing and VMI programs;
  • Create presentation pieces, including handouts and PowerPoint slides; and 
  • Other duties, as assigned. 

To qualify for this dynamic role, you will possess outstanding communication skills, both written and verbal, and will have 2-5 years of experience in a similar role, ideally in administration or sales support.

The ideal candidate will have knowledge of sales or manufacturing, and any knowledge of the retail environment, including infrastructure or inventory management, is considered an asset.

This role is well suited to a highly organized, meticulous and adaptable individual who is able and willing to be cross-trained across all facets of the client services team. Proficient with computers, including MS Office and CRM tools, you will demonstrate superior problem-solving abilities and be capable of multitasking effectively.

Most importantly, the successful candidate will enjoy working in a collaborative team environment and consistently provide exceptional customer service. 

If this sounds like you, please read on to see what a career at kostklip® can provide you! 

About the Benefits

kostklip® is proud to provide a supportive, inclusive and dynamic environment for all employees. Upon joining kostklip® you will be welcomed into a friendly team environment where collaboration and safety are key!

In exchange for your hard work and dedication, you will also be rewarded with acompetitive salary that is commensurate with your skills, qualifications and experience. kostklip® employees also receive a great range of benefits, including medical, dental, vision and more! 

If you think that you have the drive and determination to succeed in this role and grow your career with kostklip® - APPLY TODAY! 

Posted: October 18, 2016
Closes:December 17, 2016
Email Address:
Company Info
11-50 employees
Staffing, Recruiting, HR Outsourcing

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